Aundrea Guillory
Houston
Summary
Certified Medical Assistant with recent experience seeking an opportunity to join a medical team and support the successful operation of a medical clinic through the use of gained skills and knowledge to provide quality and efficient patient care to a diverse demographic.
Experienced with patient care and clinical procedures in fast-paced healthcare setting. Utilizes clinical and administrative skills to enhance efficiency and patient satisfaction. Knowledge of effective patient communication and meticulous record-keeping.
Certified Medical Assistant with strong focus on patient care and clinical support. Skilled in administering medications, recording vital signs, and managing patient records. Known for reliability, adaptability, and effective teamwork. Proven ability to collaborate with healthcare professionals to achieve positive outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
CLS Health
08.2024 - 10.2024
- 180 Hours of externship
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Completed EKGs and other tests based on patient presentation in office.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Account Representative
Alorica-Dominion Energy Ohio
12.2018 - 12.2019
- Assisted customers with account overview including balances, payment plans, government assistance policies, and descriptions of state safety guidelines
- Managed 300+ inbound calls daily
- Scheduled DOT metric readings
- Managed gas connections and termination of service
- Handled credit information and processed payments on accounts
- Worked with account representative team to achieve monthly quality assurance goals
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Consistently exceeded quota expectations leading the way among fellow representatives.
- Provided regular performance updates to management on account portfolio status, ensuring transparency throughout the organization.
Sales Associate / Team Lead
Simon’s Sportswear
01.2017 - 09.2018
- Created schedules for employees
- Ensured that store is opened and closed properly
- Handled transactions, refunds, and exchanges
- Greeted customers upon entry and leaving the store
- Established a safe and clean environment
- Counted drawers and maintained a record of all cash drawers
- Recorded inventory of products sold in the store
- Made sure employees are following company policies
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Medical Assistant Certification Program -
The College of Health Care Professions
Houston, TX09.2024
Medical Assistant Extern - EKG’s, Roomed patients, Coding, Podiatry x-rays, Covid, strep, and flu testing, Assisted with pap smears and vasectomies, Urianylsis, Scheduled patients, Checked patients in and out
CLS Health
Houston, TX09.2024
High School Diploma -
Alief Hastings High School
Houston, TX05.2014
Skills
- EMR: eClinical Works
- OSHA/HIPAA Compliance
- AHA CPR Certified
- Phlebotomy
- EKG’s
- Vital signs
- Injections
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Electronic health records
- Wound care
- Inventory management
- Medical billing and coding
- Attention to detail
- Treatment setup
- Data entry
Accomplishments
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- National Certified Medical Assistant (NCMA) - National Center for Competency Testing (NCCT).
- Basic Life Support (BLS) - American Heart Association.
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
- Medical Administrative Assistant Certification (CMAA) - National Healthcareer Association (NHA).
- OSHA Certified
Languages
English
Native or Bilingual
Timeline
Certified Medical Assistant
CLS Health
08.2024 - 10.2024
Account Representative
Alorica-Dominion Energy Ohio
12.2018 - 12.2019
Sales Associate / Team Lead
Simon’s Sportswear
01.2017 - 09.2018
Medical Assistant Extern - EKG’s, Roomed patients, Coding, Podiatry x-rays, Covid, strep, and flu testing, Assisted with pap smears and vasectomies, Urianylsis, Scheduled patients, Checked patients in and out
CLS Health
High School Diploma -
Alief Hastings High School
Medical Assistant Certification Program -
The College of Health Care Professions
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