Aundrea Holloman
Louisville,KY
Summary
Energetic Practice Manager offering wealth of experience in patient relations and personnel management. Well-versed in inventory control and supply ordering. Looking for exciting role managing busy medical practice. Organized Medical Practice Manager with high degree of professionalism and ethical conduct. Enthusiastic professional fostering positive relationships between staff members and patients. Hardworking Medical Consultant with 17 years of practice management in cancer care and pain management. Known for excellent project management skills. Highly adept with EPIC EMR software. Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Medical Practice Manager
Norton Cancer Institute
11.2018 - Current
- Facilitated smooth transitions between various departments within the practice by fostering an collaborative working environment among staff members.
- Assisted with regulatory issues such as compliance.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Collaborated with marketing team to develop strategies for promoting practice''s services within the community, resulting in increased brand awareness and patient referrals.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Consulted with healthcare professionals on business decisions.
- Ordered all office supplies and kept check on inventory levels.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Addressed and remedied all patient or team member issues.
- Developed close working relationships with front office and back office staff.
- Provided supervision and management to team of support personnel.
- Supervised team of 30 office personnel.
Practice Manager
Louisville Physical Medicine
01.2015 - 10.2018
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Implemented new electronic health record system, leading to increased efficiency in patient data management.
- Supervised team 20 office personnel.
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Provided supervision and management to team of support personnel.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Ordered all office supplies and kept check on inventory levels.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Communicated with patients, ensuring that medical information was kept private.
- Oversaw accounting, budgeting, and financial reporting.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Established policies regarding patient privacy rights; safeguarding all confidential information.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
Clinical Coordinator
Kentucky One Health
02.2013 - 01.2015
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Supervised and managed daily activities of clinical team consisting of 10 physicians, nurses, and support staff.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Communicated with patients, ensuring that medical information was kept private.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Practice Lead
University Of Kentucky Hospital
01.2007 - 01.2013
- Conducted comprehensive analyses of internal operations to identify areas for improvement and implement necessary changes for increased efficiency.
- Increased client retention rates by consistently exceeding expectations, addressing concerns promptly, and maintaining open lines of communication throughout engagements.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Enhanced client satisfaction through consistent delivery of high-quality services and timely followups.
- Led a team of professionals to achieve practice goals, fostering collaboration and continuous professional development.
- Streamlined administrative processes to minimize errors, reduce costs, and save time for both staff and clients.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Self-motivated, with a strong sense of personal responsibility.
- Gained extensive knowledge in data entry, analysis and reporting.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Applied effective time management techniques to meet tight deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Associate of Applied Science - Human Services
Columbia College
Columbia, MO05.2003
High School Diploma -
Bryan Station High School
Lexington, KY12.1999
Skills
- Resource Management
- Operational Records Maintenance
- Service Utilization Improvements
- Policy Development
- Employee performance
- Training and mentoring
- Organizational Goal Development
- Patient Engagement
- Immunizations
- Electronic Health Records
- Patient Safety
- Emergency Readiness
- Heartsaver CPR AED (CPR AED)
- Marketing
- Medical personnel recruitment
- Patient Care Assessment
- Medical practice management
- Employee Supervision
- Critical Thinking
- Administrative Staff Supervision
- Epic Systems
- Patient Education
- Practice Management
- Problem Identification
- Staff Scheduling
- Appointment Scheduling
- Performance monitoring
Timeline
Medical Practice Manager
Norton Cancer Institute
11.2018 - Current
Practice Manager
Louisville Physical Medicine
01.2015 - 10.2018
Clinical Coordinator
Kentucky One Health
02.2013 - 01.2015
Practice Lead
University Of Kentucky Hospital
01.2007 - 01.2013
Associate of Applied Science - Human Services
Columbia College
High School Diploma -
Bryan Station High School