Aundrea Jackson
Dallas ,Texas
Summary
Collections and reimbursement specialist with hands-on experience in hospital billing, claims submission, denial management, and account resolution. Handles insurance and government payers by correcting billing errors, preparing appeals, and following outstanding A/R to support cleaner reimbursement and timely collections.
Overview
16
16
years of professional experience
Work History
Collections/ Accounts Receivable Specialist
Sterling Staffing (Contracted-remote)
01.2022 - 09.2026
- Managed hospital billing and collections for patient accounts, enhancing revenue cycle efficiency.
- Identified and corrected billing errors, resubmitting claims to insurance carriers for accurate reimbursement.
- Initiated appeals process for denied claims, facilitating timely resolutions and reducing revenue loss.
- Providing review and remittance advice for payment errors, denials, and underpayments
- Commercial (insurance) and government (Medicare and Medicaid) collection and billing
- Reviewing and preparing claims for electronic and hard copy billing submission
- Knowledge of ICD-10 diagnosis codes, CPT medical service codes, UB-04, and HCFA-1500 forms
- (Remote-Contract)
Collections/ Reimbursement Specialist
AIS Healthcare-Infusion
Plano, Texas
10.2018 - 03.2021
- Hospital Billing and Collections / Facility Billing
- Contacted insurance providers to gather information on denied claims, submitted appeals, and obtained retro authorizations via telephone and internet
- Provided necessary documentation to payers to resolve claim denials, including medical records, prior authorizations, and operative reports
- Identified and resolved write-offs and A/R adjustments for overpayments, duplicate payments, and underpayments from insurance providers
- Prepared corrected claims and re-submissions
- Timely follow-up of outstanding accounts on the A/R reports
A/R Specialist (Temp- A/R clean-up assignment)
Dallas Nephrology Associates
Dallas, Texas
07.2016 - 07.2018
- Identified and resolved write-offs and A/R adjustments, including overpayments, duplicate payments, and underpayments from insurance providers, enhancing revenue recovery
- Executed full accounts clean-up for 2012-2014 using McKesson system, ensuring accurate financial records
- Verified insurance coverage and prior authorization requirements
- Handled patient referrals efficiently
- Coordinated nephrology clinic schedules, optimizing patient flow and provider availability
Collections/ Reimbursement Specialist
Walgreens Home Infusion
Irving, Texas
11.2015 - 05.2016
- Conducted outbound collection calls to insurance providers on delinquent accounts, addressing denials and facilitating account resolution
- Reviewed and monitored assigned high-dollar accounts on collection reports
- Identified and resolved write-offs, A/R adjustments, overpayments, duplicate payments, and underpayments to ensure accurate account management
- Gathered and organized required documents to support timely filing of appeals, enhancing chances of successful reimbursement
- Adhered to fee schedule rates, payer guidelines, and timely filing limits
Billing/AR/Collections Supervisor
Butler Home Health
Dallas, Texas
05.2010 - 09.2015
- Collected claims for Medicaid, Medicare, and commercial insurance payers, ensuring timely payments
- Managed appeals and denials for all insurance payers, facilitating resolution of disputed claims
- Resolved high-dollar accounts on delinquent report, improving cash flow and reducing outstanding balances
- Supervised and coordinated the effective and timely preparation of monthly invoices
- Contacted insurance payers for pre-authorization and/or verification of services
- Submitted claims to be billed by various insurance payers
- Assigned responsibilities for month-end closing tasks
- Facilitated organization of staff meetings, interviews, and training sessions
Education
Bachelor of Science - Accounting
Southern New Hampshire University
Hooksett, NH05-2026
Associate of Science - Business
Cedar Valley College
05-2012
Certified/Registered Pharmacy Technician - Pharmacy
Hi-Tech Institute
09-2004
Diploma -
High School of Business Management @ Townview Center
Skills
- Accounts receivable
- Billing reconciliation
- Claims processing
- Denial management
- Insurance billing
- Microsoft Excel
- Research and due diligence
- Month-end closing procedures
- Information gathering and analysis
- Investigative research
- Spreadsheets and journal entries
- Account reconciliation
- Credit and collections
- Adjustment posting
- Billing dispute resolution
- Aging reports analysis
Affiliations
- Member, Phi Theta Kappa International Honor Society – Alpha Zeta Omicron Chapter
- Cedar Valley College, 2008
Accomplishments
- SNHU Honor Roll for 2026
Timeline
Collections/ Accounts Receivable Specialist
Sterling Staffing (Contracted-remote)
01.2022 - 09.2026
Collections/ Reimbursement Specialist
AIS Healthcare-Infusion
10.2018 - 03.2021
A/R Specialist (Temp- A/R clean-up assignment)
Dallas Nephrology Associates
07.2016 - 07.2018
Collections/ Reimbursement Specialist
Walgreens Home Infusion
11.2015 - 05.2016
Billing/AR/Collections Supervisor
Butler Home Health
05.2010 - 09.2015
Bachelor of Science - Accounting
Southern New Hampshire University
Associate of Science - Business
Cedar Valley College
Certified/Registered Pharmacy Technician - Pharmacy
Hi-Tech Institute
Diploma -
High School of Business Management @ Townview Center