Aundrea Jones
Summary
Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical and home settings. Responsible team player always willing to assume additional responsibility to ease family burden.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Patient Account Representative
Cooper University Healthcare
09.2022 - Current
- Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
- Streamlined billing processes for increased efficiency in managing patient accounts.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Educated patients on financial policies, promoting understanding of their responsibilities within the healthcare system.
- Negotiated payment plans with patients experiencing financial difficulties, supporting them in meeting their obligations without undue stress.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Office Assistant
Virtua Hospital
11.2021 - 09.2022
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Maintained a clean reception area conducive to a professional atmosphere while adhering to safety guidelines during the COVID-19 pandemic.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
COVID-19 Tester
Virtua Hospital Voorhees
04.2020 - 10.2021
- Enhanced testing accuracy by following strict procedures and utilizing proper equipment for COVID-19 testing.
- Reduced wait times for test results by efficiently processing samples and maintaining a streamlined workflow.
- Increased safety measures by adhering to stringent sanitation protocols and wearing appropriate personal protective equipment during COVID-19 testing.
- Supported community health efforts by conducting mobile testing events, reaching vulnerable populations in underserved areas.
- Collaborated with healthcare professionals to track positive cases and provide timely notifications of COVID-19 test results.
- Streamlined sample collection logistics, ensuring swift transportation to labs for expedited result reporting.
- Educated patients on quarantine guidelines after administering tests, minimizing the spread of COVID-19 within communities.
- Promoted patient confidentiality by securely handling sensitive information during the registration and post-test notification processes.
- Implemented quality control measures to maintain high standards in sample collection and storage throughout the entire process of COVID-19 testing.
- Addressed any patient concerns or inquiries regarding COVID-19 symptoms, referring them to appropriate healthcare professionals when necessary.
Safety Director
C. Harrell Inc.
06.2016 - 02.2020
- Improved workplace safety by implementing comprehensive training programs and conducting regular audits.
- Reduced accident rates by ensuring strict adherence to safety regulations and guidelines.
- Enhanced employee awareness on safety practices through regular workshops, presentations, and demonstrations.
- Developed and maintained a strong safety culture within the organization, leading to increased employee morale and productivity.
- Coordinated with regulatory agencies such as OSHA to ensure compliance with federal and state safety standards.
- Managed emergency response teams during crisis situations, ensuring timely and efficient resolutions with minimal disruption to operations.
- Implemented risk assessment protocols for facility inspections, resulting in the identification of potential hazards before they became incidents.
Shift Manager/Key Holder
Wawa Food Markets
06.2004 - 12.2015
- Improved shift efficiency by streamlining processes and implementing time-saving strategies.
- Reduced employee turnover by fostering a positive work environment and providing ongoing training opportunities.
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
Education
Associate of Science - Practical Nurse
Camden County College
Blackwood, NJ05.2026
No Degree - Critical Care Tech
Camden County College
Blackwood, NJ05.2024
Skills
- File coordination
- Insurance Verification
- Medical Billing
- Coding
- Medical Terminology
- Payment Processing
- Patient Care
- HIPAA understanding
- HIPAA Compliance
- Insurance Billing
- Follow-up skills
- Healthcare industry understanding
Certification
BLS
Timeline
Patient Account Representative
Cooper University Healthcare
09.2022 - Current
Office Assistant
Virtua Hospital
11.2021 - 09.2022
COVID-19 Tester
Virtua Hospital Voorhees
04.2020 - 10.2021
Safety Director
C. Harrell Inc.
06.2016 - 02.2020
Shift Manager/Key Holder
Wawa Food Markets
06.2004 - 12.2015
Associate of Science - Practical Nurse
Camden County College
No Degree - Critical Care Tech
Camden County College