Aundrea Koback
Visalia,USA
Summary
Versatile customer service professional with 7 years of experience in data entry, accounts receivable, and sales. Skilled in customer communication, data analysis, and administrative tasks. Proficient in Microsoft Office and committed to maintaining high levels of accuracy and data integrity. Impressive typing of 55 WPM with 97% accuracy.
Dynamic professional with a proven track record at MONTEREY FINANCIAL SERVICES, LLC, excelling in data integrity and customer service. Skilled in Microsoft Office and effective communication, I significantly enhanced data processing accuracy and client satisfaction. Expert in managing high-volume transactions and resolving complex issues, consistently exceeding performance goals.
Overview
11
11
years of professional experience
Work History
Data Entry Specialist
MONTEREY FINANCIAL SERVICES, LLC
07.2019 - Current
- Auditing accounts booked by peers to ensure accuracy
- Transferring accounts that have become delinquent to collections
- Generating purchase statements for our AP department to fund clients in a timely manner
- Accurately entered and verified data into company database, ensuring high levels of accuracy and data integrity
- Maintained confidentiality and security of sensitive information by adhering to company policies and procedures
- Utilized advanced Excel functions such as VLOOKUP and PivotTables to analyze and manipulate data effectively
- Responded promptly to inquiries regarding data discrepancies or missing information from internal stakeholders
- Supported team members with training on proper data entry techniques and best practices
- Worked closely with supervisors/managers to prioritize workload based on urgency/importance
- Developed strong attention to detail, ensuring accuracy in all aspects of data entry tasks
Accounts Receivable Clerk
CONVERGENT OUT SOURCING
02.2018 - 06.2019
- Answer inbound calls and make outbound calls through automated and manual efforts, connecting with consumers on past due accounts
- Update and process credit card payments
- Connect with consumers, build rapport, and identify their needs
- Use strong communication skills to create acceptable solutions
- Document a summary of phone conversations into the notating system
- Successfully met/exceeded department goals and KPIs
Account Manager
FIRST LOOK CONSULTING
07.2017 - 02.2018
- Assisted clients build their online store, took their ideas and created a website for them
- Taught clients how to navigate the backside of their store while advertising their online business via social media
- Notified sales team when a client was interested upgrading their business
Sales Associate
SPRINT WIRELESS
02.2017 - 07.2017
- Followed communicate procedure, guidelines and policies while keeping records of customer interactions, accounts and filed documents
- Met both daily and monthly goals while handling any complaints and providing appropriate solutions
Shift Manager
MCDONALDS
02.2014 - 02.2017
- Maintained working knowledge of the restaurants policies and procedures while keeping it organized and clean during downtime
- Assisted supervisors to identify and resolve issues
- Built internal customer satisfaction, cross trained and coordinated scheduling with team members to ensure seamless service
Education
HIGH SCHOOL DIPLOMA -
WHITE RIVER HIGH SCHOOL
Skills
- Inbound call taking
- Customer service
- Contract Processing
- Problem solving
- Call Center
- Microsoft Office
- Management
- Account Management
- Phone Etiquette
- Shift Management
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Data Entry Specialist
MONTEREY FINANCIAL SERVICES, LLC
07.2019 - Current
Accounts Receivable Clerk
CONVERGENT OUT SOURCING
02.2018 - 06.2019
Account Manager
FIRST LOOK CONSULTING
07.2017 - 02.2018
Sales Associate
SPRINT WIRELESS
02.2017 - 07.2017
Shift Manager
MCDONALDS
02.2014 - 02.2017
HIGH SCHOOL DIPLOMA -
WHITE RIVER HIGH SCHOOL
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