Aundrea McClure
Littleton,CO
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
12
12
years of professional experience
Work History
General Manager
Noodles And Company
03.2021 - 08.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency and operational excellence by coaching and mentoring team on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers
- Managed budget implementations, employee evaluations, and contract details.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Provided thoughtful guidance to team members in navigating and resolving snags in productivity.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Ensure staff follows health and safety regulations
- Ensured restaurant was audit ready through food and chemical safety
- Upheld high standards of restaurant cleanliness
- Interacted well with customers to build connections and nurture relationships.
- Identified and qualified customer needs and negotiated with high success rate.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Mitigated business risks by working closely with staff members and assessing performance.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced budgetary expenditures by effectively negotiating contracts with vendors for more advantageous terms.
- Increased restaurant accuracy and accountability
- Prepared regular reports for upper management
- Reported issues to higher management with great detail.
- Managed P&L weekly: by creating and managing budgets, forecasting revenue and expenses, analyzing financial data to identify trends and opportunities for improvement, developing and implementing strategies to increase revenue and reduce costs, monitoring financial performance against targets and making adjustments as necessary, and communicating financial results and performance to upper management
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Manged food cost through weekly food inventory counts and and worked strategically to reduce and resolve high food costs variance.
- Used multiple computer programs
Assistant General Manager
Noodles And Company
02.2021 - 03.2023
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Created and managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Shift Manager
Noodles And Company
11.2020 - 02.2021
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Implemented policies and standard operating procedures for continuous improvement.
- Oversaw loading and unloading of packages in warehouse.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Team Member
Noodles And Company
04.2014 - 11.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Line Cook
Qdoba Eats
11.2011 - 03.2012
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Education
Bachelor of Science - Psychology
The University of Alabama
Tuscaloosa, ALBachelor of Science - Psychology
Southern Methodist University
Dallas, TXBachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH01.2024
High School Diploma -
Bear Creek High School
Lakewood, CO05.2011
Skills
- Customer Experience
- Leadership
- Administrative Skills
- Interpersonal Skills
- Time Management
- Facility Management
- Inventory, Budgeting, and Cost Control
- PC Competency
Languages
Spanish
Professional Working
Timeline
General Manager
Noodles And Company
03.2021 - 08.2023
Assistant General Manager
Noodles And Company
02.2021 - 03.2023
Shift Manager
Noodles And Company
11.2020 - 02.2021
Team Member
Noodles And Company
04.2014 - 11.2020
Line Cook
Qdoba Eats
11.2011 - 03.2012
Bachelor of Science - Psychology
The University of Alabama
Bachelor of Science - Psychology
Southern Methodist University
Bachelor of Arts - Psychology
Southern New Hampshire University
High School Diploma -
Bear Creek High School