Well-versed business analyst in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Overview
23
23
years of professional experience
Work History
Appraisal Operations Manager
AAA Appraisal Management Company, Llc
04.2018 - 01.2024
Enhanced appraisal accuracy by streamlining processes and implementing standardized procedures.
Assisted appraisers in completing assignments efficiently through effective coordination and communication.
Reduced turnaround time for project completion through effective resource allocation and team management.
Ensured timely completion of appraisal reports by closely monitoring deadlines and tracking progress.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Optimized client satisfaction by promptly addressing inquiries and resolving concerns related to appraisals.
Established strong relationships with clients, fostering trust and loyalty through consistent professionalism and quality service delivery.
Facilitated smooth operations by managing schedules, coordinating appointments, and confirming property access for appraisers.
Spearheaded process improvement initiatives by identifying bottlenecks and implementing solutions, resulting in increased efficiency within the appraisal department.
Provided ongoing training to new hires on company policies, procedures, software applications used in conducting appraisals effectively ensuring a seamless transition into the role of Appraisal Coordinator.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Commercial Appraisal Coordinator
Alliant Insurance Services Inc.
10.2013 - 12.2017
Organized meetings for executives and coordinated availability of conference rooms for participants.
Reviewed legal documents to determine legal descriptions, ownership, or to determine if eligible for various exemptions.
Assisted managers in determining valuation projections for upcoming year for State reports.
Ensured timely completion of appraisal reports by closely monitoring deadlines and tracking progress.
Researched and assembles information from a variety of sources for the completion of processes or the preparation of reports regarding the appraisal process.
Coordinated closing process with attorneys, title companies, and government clerks.
Review Appraisal Coordinator
Ameriquest Mortgage Company
10.2000 - 06.2013
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Communicated with fee appraisers regarding orders, reports and assignment schedules.
Composed and ordered engagement letters to fee appraisers.
Collaborated with Appraisers, AMC Vendors, facility managers, and Sales/Operations.
Aid Processors, Underwriters, Loan Officers and Brokers in tasks associated with the appraisal ordering and management of conditions.
Mitigated potential conflicts between appraisers and clients through proactive communication strategies facilitating a harmonious working relationship.
Maintained up-to-date knowledge of industry trends, regulations, and best practices for optimal performance as an Appraisal Coordinator.
Ordered and reviewed Appraisals, Verification of employment, and review title policies for clearance, loan payoffs, mortgage insurance and flood certificate to expedite the closing of loans.
Answered 50-100 calls daily to help customers, clients and appraisers with their questions and concerns.
Education
High School Diploma -
Long Beach Polytechnic High School
Long Beach, CA
06.1998
Skills
Document Management
Accuracy and Attention to details
Deadline Management
Appraisal regulations understanding
Self motivated, initiative, high level of energy
Analytical Thinking
Decision-Making
Time management abilities
Customer Service
Timeline
Appraisal Operations Manager
AAA Appraisal Management Company, Llc
04.2018 - 01.2024
Commercial Appraisal Coordinator
Alliant Insurance Services Inc.
10.2013 - 12.2017
Review Appraisal Coordinator
Ameriquest Mortgage Company
10.2000 - 06.2013
High School Diploma -
Long Beach Polytechnic High School
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