Aundre’a Miles
Las Vegas,NV
Summary
Well-versed business analyst in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Overview
23
23
years of professional experience
Work History
Appraisal Operations Manager
AAA Appraisal Management Company, Llc
04.2018 - 01.2024
- Enhanced appraisal accuracy by streamlining processes and implementing standardized procedures.
- Assisted appraisers in completing assignments efficiently through effective coordination and communication.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Ensured timely completion of appraisal reports by closely monitoring deadlines and tracking progress.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Optimized client satisfaction by promptly addressing inquiries and resolving concerns related to appraisals.
- Established strong relationships with clients, fostering trust and loyalty through consistent professionalism and quality service delivery.
- Facilitated smooth operations by managing schedules, coordinating appointments, and confirming property access for appraisers.
- Spearheaded process improvement initiatives by identifying bottlenecks and implementing solutions, resulting in increased efficiency within the appraisal department.
- Provided ongoing training to new hires on company policies, procedures, software applications used in conducting appraisals effectively ensuring a seamless transition into the role of Appraisal Coordinator.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Commercial Appraisal Coordinator
Alliant Insurance Services Inc.
10.2013 - 12.2017
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Reviewed legal documents to determine legal descriptions, ownership, or to determine if eligible for various exemptions.
- Assisted managers in determining valuation projections for upcoming year for State reports.
- Ensured timely completion of appraisal reports by closely monitoring deadlines and tracking progress.
- Researched and assembles information from a variety of sources for the completion of processes or the preparation of reports regarding the appraisal process.
- Coordinated closing process with attorneys, title companies, and government clerks.
Review Appraisal Coordinator
Ameriquest Mortgage Company
10.2000 - 06.2013
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Communicated with fee appraisers regarding orders, reports and assignment schedules.
- Composed and ordered engagement letters to fee appraisers.
- Collaborated with Appraisers, AMC Vendors, facility managers, and Sales/Operations.
- Aid Processors, Underwriters, Loan Officers and Brokers in tasks associated with the appraisal ordering and management of conditions.
- Mitigated potential conflicts between appraisers and clients through proactive communication strategies facilitating a harmonious working relationship.
- Maintained up-to-date knowledge of industry trends, regulations, and best practices for optimal performance as an Appraisal Coordinator.
- Ordered and reviewed Appraisals, Verification of employment, and review title policies for clearance, loan payoffs, mortgage insurance and flood certificate to expedite the closing of loans.
- Answered 50-100 calls daily to help customers, clients and appraisers with their questions and concerns.
Education
High School Diploma -
Long Beach Polytechnic High School
Long Beach, CA06.1998
Skills
- Document Management
- Accuracy and Attention to details
- Deadline Management
- Appraisal regulations understanding
- Self motivated, initiative, high level of energy
- Analytical Thinking
- Decision-Making
- Time management abilities
- Customer Service
Timeline
Appraisal Operations Manager
AAA Appraisal Management Company, Llc
04.2018 - 01.2024
Commercial Appraisal Coordinator
Alliant Insurance Services Inc.
10.2013 - 12.2017
Review Appraisal Coordinator
Ameriquest Mortgage Company
10.2000 - 06.2013
High School Diploma -
Long Beach Polytechnic High School
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