Aundrea Newkirk

Processed billing calls and answered questions from patients and third-party carriers. While adhering to HIPPA Regulations. Reached out to patients for collection purposes. Also made sure the correct CPT coding was applied, while reviewing EOB with patients and third party carriers that had further questions. Collected, posted and managed patient account payments.

Entered referrals while communicating with referral source, physician, or associated staff to ensure documentation is routed to the appropriate physician for signature/completion. Communicated financial responsibility to patients. Collected payments while navigating through multiple EMR systems to obtain proper documentation. Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.

Answered 80+ inbound calls from patients, doctors office and or private insurance carriers. Initiated payment plans for patients with outstanding balances. Maintained high performance goals. Navagating multiple computer screens and applications daily.

Assisted customers in identifying issues and explained solutions to restore service and functionality. Documented support interactions for future reference. Used ticketing systems to manage and process support actions and requests. Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.