Aundrea Pharris

Conduct market research to identify selling possibilities and evaluate customer needs

Actively seek out new sales opportunities through cold calling, networking, and social media

Negotiate and close deals

Host meeting with potential clients to listen to their needs and concerns

Prepare and deliver appropriate presentations on products and services

Prepare weekly metrics meeting

Participate at events on behalf of the company.

Collaborate with team members to achieve better results

Post jobs to job boards

Match/ recruit candidates to job postings

• Developed a strong knowledge base to assist clients in troubleshooting various technical challenges regarding software or hardware operations.
• Streamlined support processes for increased efficiency and faster response times.
• Created detailed documentation for common support issues, reducing the need for direct client assistance requests.
• Maintained accurate records of client interactions, enabling targeted improvements in support services.
• Served as a liaison between clients and product development teams, communicating feedback for continuous improvement efforts.
• Collaborated with cross-functional teams to identify and resolve system-wide problems.
• Provided training to clients, ensuring optimal use of software applications.

• Answer user inquiries regarding PM, EHR, and Optical software or hardware operations to resolve client issues.
• Maintain records of daily communication transactions, problems and remedial actions taken, or installation activities Salesforce.

• Read technical manuals, troubleshoot, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

• Balanced competing priorities effectively by leveraging strong organizational skills alongside excellent multitasking abilities.

• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

• Confer with staff, users, and management to establish requirements for new systems or modifications.

• Run scripts/queries in SQL Database. Access direct tables in specific databases.

• Improved customer satisfaction by providing timely and accurate technical support to end-users.
• Resolved complex technical issues for clients, enhancing overall system performance.
• Streamlined support processes by creating comprehensive documentation for common troubleshooting scenarios.
• Decreased response times with efficient ticket management and prioritization of urgent issues.
• Collaborated with cross-functional teams to develop solutions for recurring technical problems.
• Provided remote assistance to customers in resolving software and hardware issues, ensuring minimal downtime.
• Assisted in product testing efforts prior to release, helping identify potential bugs or user experience improvements needed.
• Acted as a liaison between clients and development teams, providing valuable user feedback for future product enhancements.
• Offered remote support for cloud-based and web-based clients via phone, email and chat.

• Provide documents through researching archives for ownership of a vehicle that was impounded.

• Retrieve archived documents through a 16mm film archive system.

• Ensure that applicant has all necessary documentation to meet requirements for issuance of driving license.

• Light clerical duties.

• Greet customers.

• Prepare a variety of foods, such as meats, vegetables, desserts, according to customers' orders.

• Money Management

• Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.

• Operate computers programmed with accounting software to record, store, and analyze information.

• Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers or computers.

• Receive, record, cash, checks, and vouchers