Summary
Overview
Work History
Education
Skills
Affiliations
Additional Career Opportunities
School Districts Locally and Nationally Served
Training
Publications
Timeline
Generic
Aundrea Worthing

Aundrea Worthing

Hayward,WI

Summary

Visionary education leader with over 25 years of experience driving equity-centered transformation across K-12, higher education, and public sector systems. Renowned for cultivating authentic partnerships and aligning curriculum and instruction with strategic goals while spearheading professional learning initiatives that yield measurable impact. Expertise in navigating complex transitions with grace, leveraging cross-sector experience to deliver innovative solutions and foster sustainable change. Committed to advancing educational equity and excellence through collaborative efforts, strategic foresight, and a solid background in customer service that enhances stakeholder engagement and satisfaction.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Derek DeLisle, State Farm
01.2025 - Current
  • Obtained all four lines of licensure within 12 weeks of employment
  • Accident & Health 02/26/2025
  • Life 02/26/2025
  • Casualty 03/13/2025
  • Property 03/21/2025
  • Assist customers with policies related to questions and payments.
  • Provide quotes that lead to policies for home, auto, life, and recreational vehicles.
  • Claim handling, ADA (tow) claims and journey follow-up
  • Assist and add client business with homes (yearly and seasonal), auto, and fire policies (including motorcycles, boats, ATV, UTV, snowmobiles, trailers), artisan and contractor policies
  • State-to-state transfers
  • Ensure all clients feel they are treated in the company's mission, “Like a good Neighbor”
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Proprietor-Consultant-Coach-Mentor-Advisor-Trainer

Radiance Consulting
02.2022 - Current
  • Content services Radiance Consulting provided are professional development and system design for:
  • Career Vocational and Technical Education
  • Curriculum and Standards Alignment
  • English Learners with Disabilities
  • Evidence-Based Practices including Universal Design for Learning
  • Inclusive Practices for Students with Disabilities
  • Family Engagement Practices
  • Multi-Tiered (Level) Systems of Support and School Transformation
  • Evaluate client needs and expectations, establishing clear goals for each consulting engagement.
  • Liaise with educators, management, and school teams to better understand needs and recommend appropriate solutions.
  • Collaborate with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Manage client relationships through regular check-ins and updates on project progress.
  • Enhance communication among team members to foster collaborative and supportive work environment.
  • Design and deliver high-quality presentations to stakeholders, effectively communicating project objectives and results.
  • Analyze data sets to identify trends and opportunities for system improvements within school and district organizations
  • Design tailored training programs for educators at various levels within the organization, boosting overall skillsets.
  • Advocate for equitable and responsible use of funding and resources through a comprehensive review and aligned all initiatives to ensure fiscally sound practices.
  • Promote system change to create equitable environments that support the marginalized student.
  • Create customized onsite job-embedded professional development by analyzing need-based, data-driven overview of system strengths and weaknesses.

Director of Retail Operations

Backroads Coffee and Midwest Roasters
02.2024 - 12.2024
  • Streamlined inventory management processes for improved efficiency and reduced stock discrepancies.
  • Evaluated employee performance regularly, offering constructive feedback and tailored development plans to drive continuous improvement in results.
  • Led hiring efforts for retail locations, assembling a team of highly skilled employees committed to delivering exceptional customer experiences.
  • Regularly reviewed competitor activity to anticipate market shifts and adjust retail strategies accordingly, maintaining a competitive edge.
  • Oversaw daily store operations, maintaining high standards of cleanliness, organization, and overall appearance.
  • Established strong relationships with vendors, negotiating favorable contracts for cost-effective merchandise procurement.
  • Coordinated special events at retail locations including product launches, promotional activities, seasonal celebrations which attracted new customers.
  • Enhanced customer satisfaction with focused staff training on customer service and product knowledge.
  • Boosted employee morale through the implementation of incentive programs designed to reward hard work and dedication.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Trained newly hired sales team in upselling techniques.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.

Interim Chief Academic Officer

Lac Courte Oreilles Ojibwe University
08.2023 - 02.2024
  • Improved curriculum alignment by leading the development and implementation of a comprehensive student academic plan.
  • Developed comprehensive systems for tracking student progress, enabling early intervention efforts when necessary to promote success.
  • Promoted equity and inclusion by implementing culturally responsive teaching practices in classrooms across all grade levels.
  • Evaluated program effectiveness using data analysis techniques, refining instruction as needed to maximize results for diverse learners.
  • Led efforts to secure external funding sources, successfully obtaining grants to support innovative programs and initiatives.
  • Streamlined communication between departments for greater efficiency in addressing student needs and enhancing overall learning experiences.
  • Created opportunities for shared leadership among staff members through collaborative planning sessions, promoting collective responsibility for student achievement.
  • Strengthened partnerships with community organizations to enhance educational opportunities for students and their families.
  • Planned, administered and controlled budgets and produced financial reports.
  • Monitored overhead, prepared budgets and directed spending and resources to support fiscal efficiency.
  • Established and updated objectives and tools for overall program and each department to enhance operations.
  • Scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution.
  • Checked on instructor lessons and communication in order to assess quality of education and assistance offered to students.
  • Implemented program-level departmental policies and procedures and managed budgets to support educational program and curriculum.

Senior Associate

WestEd Center
06.2017 - 02.2022
  • Content services WestEd provided are professional development and system design for:
  • Academic Parent Teacher Teams (APTT)
  • Multi-Tiered System of Support (MTSS)
  • Universal Design for Learning (UDL)
  • Co-Teaching vs. Co-Servicing
  • English Language Learners with and without Disabilities (ELL/ELLWD)
  • Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
  • Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
  • Maintained relationships with clients, ensuring clear communication and timely updates on project progress.
  • Trained and supported new team members, maintaining culture of collaboration.
  • Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
  • Identified potential risks to develop mitigation plans and minimize impact on project timelines.
  • Increased client satisfaction through thorough analysis of project requirements and delivering high-quality results.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Proofread and edited documents for accuracy and grammar.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Drafted common document templates to reduce time spent creating documents from scratch.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
  • Defined and aligned systematic practice so that organizational change becomes institutionalized.
  • Utilized Implementation and Improvement Science to lead evidence-based practices for instructional change, course delivery, and to guide strategic school improvement.
  • Supported curriculum writing, course alignment to standards, and benchmarking.
  • Ensured equity, inclusion, and attentiveness for students was at the center of conversations nationwide.
  • Provide strategies to remove educational barriers and achievement gaps based on research and evidence-based practices.
  • Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
  • Managed data and correspondence to secure information across complex landscapes of organizational departments.

Education Consultant

Wisconsin Department of Public Instruction (DPI)
09.2012 - 06.2017
  • Provided personalized support for students with special needs, enhancing their learning experiences and fostering academic success.
  • Provided recommendations for modification, development or improvement of educational programs as school board member.
  • Spearheaded initiatives to integrate technology into the classroom, increasing student interest in course content.
  • Contributed to school-wide processes by evaluating curriculum standards and ensuring compliance with educational objectives.
  • Collaborated closely with marketing team on product positioning and messaging into education market.
  • Communicated with broad range of stakeholders.
  • Conducted ongoing assessments of instructional methods effectiveness, making adjustments as needed to optimize student learning outcomes.
  • Assisted students with career exploration and future education planning to help achieve academic and career goals.
  • Developed innovative assessment tools to evaluate student progress effectively while providing constructive feedback for improvement.
  • Implemented data-driven instruction practices by analyzing student performance trends and adjusting teaching methods accordingly to maximize results.
  • Enhanced curriculum quality by collaborating with colleagues and administrators to review and revise materials.
  • Implemented differentiated instruction techniques to accommodate diverse learning styles and abilities within the classroom setting.
  • Established positive classroom environments by enforcing clear expectations and maintaining consistent communication with students and parents.
  • Developed solution strategies and evaluated opportunities for new products or line extensions.
  • Collaborated with educators, school administrators and external professionals in IEP development.
  • Partnered with school administrators, teachers and parents or guardians to provide students with appropriate and adequate counseling and family engagement support in school.
  • Integrated with educators to create successful teaching aids and instructional materials, assisting learners.
  • Collaborated with fellow educators on cross-curricular projects, creating a comprehensive learning experience for students.
  • Coordinated extracurricular activities for students, enriching their educational experience outside of the traditional classroom setting.
  • Organized professional development workshops for colleagues, promoting effective teaching practices among staff members.
  • Provided lesson planning and pacing support to helping educators analyze data and apply it to instruction.
  • Performed detailed and comprehensive evaluations of teaching and support staff.
  • Analyzed and restructured educational programs to comply with board regulations.
  • Supervised and evaluated teaching and support staff to assess education standards and classroom policies and implement changes based on data.
  • Coordinated training and professional development courses for teachers and school administrators to create new teaching strategies that encourage student learning.
  • Planned, coordinated and implemented career education programs to train and upgrade skills of highly-skilled workforce.
  • Organized committees, workshops and conferences to promote social and intellectual welfare of students.

Education

Insurance Licensure - Life, Health And Accident, Property And Casualty

Kaplan Financial Education
La Crosse, WI

Educational Leadership and Principal Licensure - undefined

Winona State University
Winona, MN

Master of Education - School, and Agency Counseling

University of Wisconsin
Platteville, WI

Bachelor of Science - Human Services

Upper Iowa University
Fayette, IA

Pre-K Principal Licensure -

Wisconsin Department of Public Instruction
Madison, WI

Pre-K Counseling Licensure - undefined

Wisconsin Department of Public Instruction
Madison, WI

Skills

  • Detail-oriented data management
  • Troubleshooting expertise
  • Collaborative partnership development
  • Customer relationship management
  • Effective telephone communication
  • Proficient in Microsoft Office Suite
  • Skilled in designing visual content using Microsoft PowerPoint
  • Customer-focused technical assistance
  • Staff training facilitation
  • Proficient in POS systems
  • Proficient in CRM software
  • Strategic business development
  • Sales experience and consulting
  • Stakeholder engagement
  • Logistical coordination
  • Comprehensive report development
  • Curriculum development expertise
  • Key management experience
  • Skilled in finalizing sales agreements
  • Confident decision-making
  • Expertise in product features and benefits

Affiliations

  • Association of Career and Technical Education (ACTE) March 2021-Present
  • Wisconsin School Administrators (AWSA)-Member of the Elementary Principal’s Commission 2004-2012
  • Dane County Commission for 4K (4-year-old kindergarten leadership organization)
  • Four Lakes Elementary Principals’ Association (July 2008- 2015) President, July 2012 - June 2013/Vice President, July 2011 - June 2012/Secretary/Treasurer, July 2010 - June 2011
  • WEPAC (Wartman Edgerton Performing Arts Center) Board Member (2008-2012)

Additional Career Opportunities

  • Lead Bartender, Dow's Corner Bar, Hayward, WI
  • Host, Bartender, Server, Trails End, Hayward, WI
  • Principal for Community and Yahara Elementary Schools, Edgerton, WI
  • Principal/K-6 School Counselor (Dual Position), Westfield School District, Westfield, WI
  • School Counselor, Potosi School District, Potosi, WI
  • Retail Designer and Customer Sales Assistant, Cannery, Prairie Du Chien, WI
  • Teen Parent Coordinator, Cooperative Education Service Agency #3, Fennimore, WI
  • Head Start Classroom and Home Visitor, Community Action Program, Dodgeville, WI


School Districts Locally and Nationally Served

  • Appleton Area School District Appleton, WI
  • Atlanta Public Schools, Atlanta, GA
  • School District of Beloit, Beloit, WI
  • Buffalo Public School District, Buffalo, NY
  • Camden City School District, Camden, NJ
  • Chicago Public Schools (Fenger High School), Chicago, IL
  • Clark County School District, Las Vegas, NV
  • Cleveland Metropolitan School District, Cleveland, OH
  • Davinci Academy, Davis, CA
  • Eau Claire Area School District, Eau Claire, WI
  • Escambia County School District, Pensacola, FL
  • Elko Union High School, Elko, NV
  • Fort Dodge School District, Fort Dodge, IA
  • New Haven Unified School District, Union City, CA
  • New London Public Schools, New London, CT
  • Richland Two Charter High School, Columbia, SC
  • Riverside County Office of Education, Riverside, CA
  • San Bernadino City Unified School District, San Bernadino, CA
  • Shelby County School District, Memphis, TN
  • School District of Palm Beach County, Palm Beach, FL
  • Tulsa Public School District, Tulsa, OK
  • Washington Elementary School District, Phoenix, AZ
  • West Northfield School District #31 Chicago, IL

Training

  • Academic Parent Teacher Teams (APTT)
  • Art of Coaching with Elena Aguilar
  • AVID Training (June 2022)
  • Beyond Diversity 1, 2, and 3
  • Beyond Diversity Mini sessions for racial cultures
  • Comprehensive Counseling Three-Tier Process
  • Culturally Responsive Instructional Strategies (CRIS)
  • Everything You Wanted to Know About Indians and Were Afraid to Ask
  • Performing Excellence for All (PEFA)
  • Social Justice Summit

Publications

  • Academic Parent Teacher Team (APTT). 2019-WASB Joint Convention
  • Academic and Career Plans (ACPS) Presentation WASB Joint Convention
  • Dropout Early Warning System (DEWS) WASB Joint Convention
  • Focus School Identification Wisconsin Federal Funding Conference annually from 2013-2017.
  • Focus and Priority School Conference (Academic Career Planning (ACP), Academic Parent Teacher Team (APTT), Drop-Out Early Warning System (EWS), and Indistar
  • Focus and Priority School Videos (https://dpi.wi.gov/news/dpi-connected/title-i- focus-and-priority-schools-raising-achievement
  • Human Trafficking for Neglected and Delinquent Technical Assistance Center (NDTAC)
  • “Indistar” improvement tool (National and State Conferences)
  • San Bernardino-Multi-Tiered System of Support (MTSS) Foundational Assessment Monitoring Report for Cohort 1 and Cohort 2
  • Special Education Review, West Northfield School District #31
  • Wisconsin Federal Funding Conference 2013- 2014-2015-2016-2017 (ESSA presentations)
  • West Northfield School District #31 MTSS Handbook
  • Virtual English Learners with Disabilities Summit (Summer & Fall 2020, Winter & Spring 2021

Timeline

Customer Service Representative

Derek DeLisle, State Farm
01.2025 - Current

Director of Retail Operations

Backroads Coffee and Midwest Roasters
02.2024 - 12.2024

Interim Chief Academic Officer

Lac Courte Oreilles Ojibwe University
08.2023 - 02.2024

Proprietor-Consultant-Coach-Mentor-Advisor-Trainer

Radiance Consulting
02.2022 - Current

Senior Associate

WestEd Center
06.2017 - 02.2022

Education Consultant

Wisconsin Department of Public Instruction (DPI)
09.2012 - 06.2017

Educational Leadership and Principal Licensure - undefined

Winona State University

Pre-K Counseling Licensure - undefined

Wisconsin Department of Public Instruction

Insurance Licensure - Life, Health And Accident, Property And Casualty

Kaplan Financial Education

Master of Education - School, and Agency Counseling

University of Wisconsin

Bachelor of Science - Human Services

Upper Iowa University

Pre-K Principal Licensure -

Wisconsin Department of Public Instruction

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