AUNDREA BUKER
South Jordan,UT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Enhanced Scheduler
Primary Children's Hospital - Lehi
10.2024 - Current
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
- Proactively addressed potential risks within the schedule by conducting thorough review and implementing preventive measures where necessary.
- Review referrals and send to clinical teams for review, and scheduling for ABA clinic.
- Identifying safety catches and addressing those and preventative measures for the future.
Enhanced Registrar
Primary Children's Hospital - Lehi
05.2024 - 10.2024
- Maintained confidentiality of patient demographic, medical and financial information.
- Increased productivity and responsiveness by effectively prioritizing tasks and managing time.
- Verified and prepared necessary forms, documents, labels and wristbands to properly identify patients.
- Volunteered to help with special projects of varying degrees of complexity.
- Increased customer service success rates by quickly resolving issues.
- Checking in patients, gathering forms and information in a timely and proficient manner.
Daycare Teacher
The Kids Connection
03.2023 - 05.2024
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child's progress and needs.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Gathered materials and resources to prepare for lessons and activities.
- Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
Patient Service Representative
Intermountain Healthcare
10.2018 - 08.2022
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Used RevenueCycle to schedule appointments.
- Balanced deposits and credit card payments each day.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Heart and Lung - Medical Secretary
Intermountain Medical Center - Heart and Lung Center
07.2017 - 10.2018
- Identified process improvements in the day-to-day functioning of the department.
- Strategically planned methods to achieve operational goals and targets.
- Authorized drug refills and provided detailed prescription information to pharmacies.
- Used iCentra to schedule and manage patient appointments.
- Scheduled outpatient testing and placed orders for testing.
- Sending and accepting incoming referrals for patients to be scheduled.
Patient Service Representative
Intermountain Medical Center - Heart and Lung Center
07.2015 - 03.2017
- Schedule appointments, along with contacting the patients and giving reminders about their upcoming appointments.
- Accurately record, remember and verbally communicate detailed information.
- Check in patients, check on orders along with answering incoming patient calls.
- Consistently maintain a positive attitude and enjoy helping people.
- Medallus Medical - M.R.(medical receptionist).
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
Medical Receptionist
Medallus/ After Hours Urgent Care
06.2014 - 07.2015
- Facilitate optimal customer service with friendly, personable attitude to all patients.
- Answer patient requests promptly and coordinate swift resolution.
- Responsible for checking in patients and keeping them comfortable.
- Work with Insurance companies involving patients care and collecting payments.
Education
CTEC Medical Assisting Class -
Hillcrest High School
Midvale, UT2014
Skills
- Schedule appointments, basic, oral, customer service, Insurance, Medical Assisting, medical terminology, Microsoft Excel, PowerPoint, Word, operating systems, organizational skills, receptionist, swift, written communication skills
- Calm and Effective Under Pressure
- Reminder Calls
Exceptional oral and written communication skills - Advanced knowledge of medical terminology - Possess good analytical and organizational skills - Familiar with basic operating systems such as Microsoft Excel, Word, PowerPoint and Internet
- Patient Engagement
- Communicating to Patients and Families
- Registration and Scheduling
- Caring and Empathetic
Timeline
Enhanced Scheduler
Primary Children's Hospital - Lehi
10.2024 - Current
Enhanced Registrar
Primary Children's Hospital - Lehi
05.2024 - 10.2024
Daycare Teacher
The Kids Connection
03.2023 - 05.2024
Patient Service Representative
Intermountain Healthcare
10.2018 - 08.2022
Heart and Lung - Medical Secretary
Intermountain Medical Center - Heart and Lung Center
07.2017 - 10.2018
Patient Service Representative
Intermountain Medical Center - Heart and Lung Center
07.2015 - 03.2017
Medical Receptionist
Medallus/ After Hours Urgent Care
06.2014 - 07.2015
CTEC Medical Assisting Class -
Hillcrest High School
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