Aundrell Johnson-Cox
Summary
Bring years of customer service and management skills to service customer needs. Strong desire to learn and pass on knowledge to build future leaders. Excellent work ethic with the ability to work alone without supervision. Thrive on the ability to work in diverse environment.
Overview
20
20
years of professional experience
Work History
Flex Trainer/Customer Service Specialist
Conduent Business Services
Remote, TX
07.2021 - Current
- Facilitate training material to include new hire training and intra refresher trainings
- Record progress, manage virtual classroom, facilitate skills demos and test
- Answered incoming calls and providing frontline customer support or assistance with product and service transactions.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Maintain upper 80% on first call resolution; under 20 seconds on after call work; under 20 sec of hold
- Consistently meet and often times exceed customer survey score benchmark
- Shown to be flexible with ever changing scheule
Substitute Teacher
Forney ISD
Forney, TX
01.2021 - 05.2022
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Provided notes and reports on school day activities to primary teacher.
- Requested as substitute teacher based on excellent referrals and trusted performance.
- Maintained student attendance and assignment records to prevent lapses during teacher absences.
- Provided classroom instruction outlined in teacher's lesson plans.
Store Manager
Walmart Inc.
Bentonville , AR
06.2004 - 05.2018
- Consistently met sales and profit goals
- Established store routines and strategies to achieve operational performance and sales goals.
- Monitored employee performance and identified performance gaps for corrective action.
- Oversaw inventory management through audits and shrinkage control.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Oversaw weekly schedules to verify proper floor coverage within fiscal guidelines.
Senior Customer Service Representative
Walmart E-Commerce
FT Worth, TX
03.2016 - 05.2017
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge base to develop solutions.
- Met and exceeded performance goals
- Delivered fast, friendly and knowledgeable service for routine questions and complaints.
Education
Bachelor of Arts - Sociology
Langston University
Langston, OKSkills
- Customer Service
- Evaluation of P & L
- People Management
- Conflict Resolution
- Inventory Management
- Problem-solving abilities
- Adaptable to changing environment
- Classroom Management
- Facilitate Training Material
Timeline
Flex Trainer/Customer Service Specialist
Conduent Business Services
07.2021 - Current
Substitute Teacher
Forney ISD
01.2021 - 05.2022
Senior Customer Service Representative
Walmart E-Commerce
03.2016 - 05.2017
Store Manager
Walmart Inc.
06.2004 - 05.2018
Bachelor of Arts - Sociology
Langston University