Summary
Overview
Work History
Education
Skills
Timeline
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Aundresha Dean

Meridian,MS

Summary

Proven track record in enhancing customer satisfaction and streamlining record-keeping at Sunlife, leveraging expertise in Microsoft Office Suite and exceptional customer service skills. Increased revenue recovery and reduced claim error rates through meticulous data management and effective communication, demonstrating a commitment to operational excellence and relationship building.

Overview

4
4
years of professional experience

Work History

Administrative Assistant

CM Biomass
01.2024 - 10.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Claims Representative

Sunlife
08.2023 - 02.2024
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Followed up with customers on unresolved issues.
  • Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
  • Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
  • Maintained high coding standards by adhering to industry best practices and staying current with emerging technologies.
  • Promoted company-wide adherence to best practices in EHR management by emphasizing the importance of accurate and timely data entry within Epic systems.
  • Reduced error rates in claim submissions, implementing a comprehensive review process before submission to insurance carriers.

Medical Representative

Dentaquest
03.2021 - 08.2023
  • Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
  • Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
  • Assisted physicians with patient education efforts, providing resources and support as needed.
  • Collaborated with sales team to develop targeted marketing strategies that boosted overall revenue growth.
  • Worked effectively with medical payers such as Medicare, Medicaid, and commercial insurances to obtain timely and accurate payments.
  • Participated in ongoing education and training sessions to remain updated on changes in Medicare regulations and policies.
  • Maximized revenue recovery by efficiently processing and managing Medicaid claims.
  • Increased sales leads by consistently making outbound calls and effectively communicating product benefits to potential customers.
  • Assisted in developing scripts for outbound calls, resulting in more effective communication with potential clients.

Education

Bachelor of Science - Nursing

East Mississippi Community College
Scooba, MS

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Administrative Support
  • Microsoft Word
  • Microsoft Excel
  • Time Management
  • Customer Relations
  • Clerical Support
  • Filing
  • Critical Thinking
  • Scheduling
  • Documentation and Recordkeeping
  • Microsoft Office Suite

Timeline

Administrative Assistant

CM Biomass
01.2024 - 10.2024

Claims Representative

Sunlife
08.2023 - 02.2024

Medical Representative

Dentaquest
03.2021 - 08.2023

Bachelor of Science - Nursing

East Mississippi Community College

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Aundresha Dean