Summary
Overview
Work History
Education
Skills
Timeline
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Aundreunna McClain

Jersey City,NJ

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

8
8
years of professional experience

Work History

Bartender Trainer

Buffalo Wild Wings
07.2023 - Current
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Met training needs with well-organized, factual programs based on contemporary requirements.
  • Kept updated with developments in subject area curriculum, technical and career trends and teaching resources and methods.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Followed strict recipes and drink measurements to minimize product used.

Sales Associat/ Brand Ambassador

Modus Holding Inc
04.2024 - 05.2025
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
  • Generated leads for future business opportunities by collecting customer contact information during promotional events.
  • Communicated product information with confidence and educated consumers about company.
  • Developed lasting connections with industry professionals through networking at conferences, workshops, and other relevant gatherings.
  • Implemented CRM tools to track customer interactions and sales progress.
  • Conducted detailed market analysis to guide development of sales strategies.
  • Managed portfolio of high-value accounts, ensuring they received exceptional service.
  • Exceeded sales targets through effective planning and goal setting.

Hooters Girl

Hooters Inc.
07.2022 - 11.2023
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered customer questions about hours, seating, and menu information.
  • Used cash registers and credit card machines to cash out customers.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Offered make-up tips and popular tutorials in alignment with latest trends.

Insomnia Cookies

Omar Reyes
03.2020 - 04.2021
  • Shift Lead
  • Recruited, hired and trained staff of hardworking associates.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.

Applebee's Server/Lead Bartender

Denise Mark
08.2017 - 08.2019
  • Closed out cash register and prepared cashier report at close of business.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.

Clayton Village Water Ass.

Willette M.
05.2017 - 05.2019
  • Front Desk Clerk/ Office Assistant
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Interacted with customers by phone, email or in-person to provide information.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.

Education

Associate of Arts - Film And Television (Acting)

The New York Conservatory For Dramatic Arts
New York, NY
05.2021

Associate of Arts - Theater Arts

North East Community College
Booneville, MS
09.2016

High School Diploma -

Starkville High School
Starkville, MS
05.2014

Theater Arts

Summer Scholars Theater Program
Starkville, MS
2013

Skills

  • Mixologist/Bartender
  • Operating Telephones
  • Credit Card Transaction Processing
  • Hospitality and Guest Service
  • Supply and Inventory Maintenance
  • Listening skills
  • Telephone etiquette
  • Data entry
  • Team collaboration
  • Scheduling appointments
  • Office organization

Timeline

Sales Associat/ Brand Ambassador

Modus Holding Inc
04.2024 - 05.2025

Bartender Trainer

Buffalo Wild Wings
07.2023 - Current

Hooters Girl

Hooters Inc.
07.2022 - 11.2023

Insomnia Cookies

Omar Reyes
03.2020 - 04.2021

Applebee's Server/Lead Bartender

Denise Mark
08.2017 - 08.2019

Clayton Village Water Ass.

Willette M.
05.2017 - 05.2019

Associate of Arts - Film And Television (Acting)

The New York Conservatory For Dramatic Arts

Associate of Arts - Theater Arts

North East Community College

High School Diploma -

Starkville High School

Theater Arts

Summer Scholars Theater Program

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Aundreunna McClain