Aundreya Bodnarchuk
Orlando,FL
Summary
Charismatic Customer Advocate with strong history of success in building relationships, promoting brands and representing organizations in different settings. Knowledgeable about Airport Security protocols and communicates key messaging effectively. Committed to driving brand awareness and achieving organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Ambassador, Guest Services
CLEAR
03.2023 - Current
- Greeted customers and clients to create welcoming atmosphere.
- Engaged guests in conversation to offer hospitality, aid in explaining benefits of CLEAR enrollment.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Assisted team with operational policies and procedures to drive services.
- Built and maintained positive relationships with public by utilizing strategic plans.
- Provided quality customer experiences in a fast paced environment.
Assistant Manager
Spirit Halloween Store
08.2022 - 11.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored team members to enhance professional development and accountability in workplace.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Captioning Assistant
Captel Service Specialists
07.2021 - 08.2022
- Improved captioning accuracy by thoroughly reviewing and editing transcriptions for clarity and context.
- Enhanced customer satisfaction by providing timely and accurate captions for various media platforms.
- Collaborated with team members to ensure consistency in captioning style and formatting across projects.
- Maintained high-quality standards by consistently meeting or exceeding established performance metrics.
- Adapted quickly to changing project requirements, demonstrating flexibility and resilience under pressure.
- Exceeded client expectations by consistently delivering high-quality captions that adhered to industry standards and best practices.
- Reviewed and edited drafts prepared by speech recognition software to verify correct, complete and consistent transcription.
- Used keyboards by typing corrections and other words.
Remodeling Associate
Walmart
03.2020 - 07.2021
- Maintained a clean and organized store environment to enhance the overall shopping experience for customers.
- Collaborated with fellow associates to maintain a positive work atmosphere, contributing to excellent team dynamics.
- Ensured timely completion of assigned tasks while maintaining high-quality standards throughout each stage of the project.
- Delivered aesthetically pleasing results through meticulous attention to detail when installing product displays.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
Skills
- Customer service expertise
- Professional and Positive demeanor
- Strong interpersonal and Organizational skills
- Multitasking capabilities
- Initiative-taking
- Problem-solving abilities
- Conflict resolution
- Passenger Screening
- Security Protocol Knowledge
- Airport Certified Employee - TSA Certified
- Data Entry 60 WPM
Certification
TSA Certified effective March 2023
Timeline
Ambassador, Guest Services
CLEAR
03.2023 - Current
Assistant Manager
Spirit Halloween Store
08.2022 - 11.2022
Captioning Assistant
Captel Service Specialists
07.2021 - 08.2022
Remodeling Associate
Walmart
03.2020 - 07.2021