Aundreya Matthews
Hendersonville,TN
Summary
Accomplished and results-oriented Retail Manager with over 5 years of progressive experience overseeing high-volume retail operations generating $2M–$4M in annual revenue. Experienced in managing multi-location teams, mentoring teams, implementing effective sales strategies, optimizing store performance and ensuring adherence to compliance standards. Dedicated to delivering exceptional customer experiences, fostering a positive team environment, and streamlining workflows. Known for resolving customer issues swiftly and maintaining high satisfaction levels. A strong team player with focus on collaboration and adaptability, proficient in communication and problem-solving. Leads by combining hands-on retail expertise, leadership, and strategic planning to deliver measurable results.
Overview
5
5
years of professional experience
Work History
UHC Customer Representative/SME Team Leader
Teleperformance USA
Work From Home
09.2025 - Current
- Manage approximately 20 - 40 incoming calls; while performing outbound calls to other insurance companies, members, and providers office,
- Provided member service support to DSNP and Medicaid members , assisting with benefits, eligibility, claims, and coverage questions, while compliant with CMS regulations, HIPAA, and UHC policies.
- Assisted with training and mentoring new and tenured representatives , Serving as a resource for agents during nesting and production, providing guidance on policies, workflows, and member service expectations.
- Supported supervisors and trainers by identifying knowledge gaps, compliance requirements, improving team performance, adherence to quality standards, and customer service practices.
- Handled escalated issues with professionalism, providing effective solutions to complex customer concerns by maintaining comprehensive knowledge of company products and services.
- Schedule appointments with providers and transportation services.
- Complete utility payments through CRM.
- Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
Store Manager
Dollar General
Hendersonville, TN
08.2024 - 05.2025
- Managed all daily store operations including: staff supervision, scheduling, inventory, and sales performance, efficient workflow, and exceptional customer service.
- Recruited, trained, and supervised employees, fostering a collaborative work environment and improving productivity and customer service.
- Analyze sales data, monitor shrink control and Implemented inventory control measures to optimize store profitability and reduce waste.
- Oversaw cash handling, register reconciliation, and bank deposits.
- Ensured store's compliance with company policies, safety standards, and employment laws.
District Department Manager
Kroger's Supermarket
Nashville, TN
01.2023 - 06.2023
- Supervised daily operations , ensuring compliance with safety and sanitation standards.
- Trained new staff on store policies, customer service techniques, and operational procedures.
- Managed inventory levels through effective stock control and replenishment strategies.
- Analyze sales data and forecast to optimize product placement for enhanced customer experience. Review and compare reports: YTD, UPC and ATV,
- Traveled to additional 10-15 store locations within the district to provide operational support.
Team Leader Manager /Assistant Manager
Off Broadway Shoe Warehouse
Hendersonville, TN
06.2021 - 06.2022
- Oversaw daily operations to ensure efficient workflow and customer satisfaction.
- Recruited, trained, and mentored team members on sales techniques and product knowledge.
- Implemented inventory management processes to ensure stock accuracy and availability for store purchases and online orders.
- Coordinated with mail services to ensure timely deliveries and incoming shipments.
- Counted registers, prepared bank deposits, and completed daily reports.
- Ensured compliance with company policies, safety standards, state regulations and child labor laws.
Education
Bachelor of Science - Entertainment Business Management
Los Angeles Film School
Los Angeles, CA12.2027
High School Diploma -
Glencliff High School
Nashville, TN12.2016
Skills
- Quality Assurance
- Customer Service Excellence
- Leadership and Team Development
- Inventory Management
- Retail Operations Management
- Sales and Promotion Strategy
- Conflict Resolution
- Record Preparation
- Call Handling
- Customer Relationship Management (CRM)
Timeline
UHC Customer Representative/SME Team Leader
Teleperformance USA
09.2025 - Current
Store Manager
Dollar General
08.2024 - 05.2025
District Department Manager
Kroger's Supermarket
01.2023 - 06.2023
Team Leader Manager /Assistant Manager
Off Broadway Shoe Warehouse
06.2021 - 06.2022
Bachelor of Science - Entertainment Business Management
Los Angeles Film School
High School Diploma -
Glencliff High School