Aundriana Mcdonald
Jackson,MS
Summary
Customer service representative with 2 years of experience in telephone and In-person customer service. Experience within sales, tech support and customer care. Very energetic and driven to meet company goals
Overview
5
5
years of professional experience
Work History
Optician
Walmart
Flowood, MS
08.2023 - Current
- Greet patients upon arrival and help select frames based on the customer’s need
- Heated, shaped, or bent metal or plastic frames to fit eyeglasses to client.
- Educate patients about the proper care for contact lenses and glasses.
- Stock, replenish and organize inventory
- Processed payments for products purchased by customers.
To-Go Server
Walk On's Sports Bistreaux
Ridgeland, MS
12.2021 - 10.2023
- Greeted customers and provided menus.
- Confirmed customer orders through verbal communication with kitchen staff and management.
- Packaged and bagged cooked food and prepared items.
- Verified that prepared food met requirements for quality and quantity before delivery.
- Followed all cash handling policies when processing payment transactions.
- Processed payments accurately and efficiently using POS system.
Restaurant Hostess
Breaux Bridge
Jackson, MS
01.2020 - 05.2022
- Greeted customers and escorted them to their tables.
- Built positive relationships with other front-of-house and kitchen staff.
- Directed customers to bar area in high-traffic times to increase drink sales.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Answered telephone to provide dining information and take reservations.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
Customer Service Representative
Concentrix
Remote, MS
11.2019 - 02.2020
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Set up and activated customer accounts.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Updated databases with new and modified customer data.
Customer Service Representative
Conduent Call Center
Madison, MS
06.2019 - 11.2019
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Updated databases with new and modified customer data.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Answered inbound calls, chats and emails to facilitate customer service.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Education
High School Diploma -
Forest Hill High School
Jackson, MS05-2017
Skills
- Customer Service
- Frame Repair
- Food Preparation
- Order Accuracy
- Order Processing
- Food Packaging
- Payment Processing
- Appointment Scheduling
- Inbound and Outbound Calling
- Data Entry
- Technical Support
Timeline
Optician
Walmart
08.2023 - Current
To-Go Server
Walk On's Sports Bistreaux
12.2021 - 10.2023
Restaurant Hostess
Breaux Bridge
01.2020 - 05.2022
Customer Service Representative
Concentrix
11.2019 - 02.2020
Customer Service Representative
Conduent Call Center
06.2019 - 11.2019
High School Diploma -
Forest Hill High School