Aundriel Wilson
Slidell,LA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Sagility Health
02.2019 - 08.2024
- Provide Excellent Customer Service by greeting patients and guests
- Schedules patients for services with appropriate providers
- Registering patients by entering accurate personal information and financial information, and scheduling appointments as needed
Customer Service Representative
TOP NOTCH PERSONNEL
10.2015 - 02.2019
- Account assistant-Invoice processing, Processing expense requests, Credit control, Cash book maintenance, Maintaining the company purchase and sales ledgers, Banks reconciliation, Raising sales invoices
Manager
Subway
06.2010 - 09.2015
- As needed, supervises food preparation to ensure that food safety and operations standards are maintained
- Coordinates and supervises staff so that standards of cleanliness are maintained as outlined in the Subway Operations Manual
- Manages a team staff of approximately 4 to 12
- Assigns, oversees and evaluates work
- Recommends promotion, transfer, or termination of employees
- May conduct written and verbal staff evaluations
- Performs paperwork duties and assists with product orders and inventory as needed
- Assists with planning of special events and promotions
- Completes University of Subway TM courses as directed
- Handled drawer cash outs
Ambassador-customer service
Harrah's Casino
05.2012 - 02.2015
- I provided a variety of customer service duties, such as helping guests find the type of slot machine they like, explaining gaming rules, directing visitors to other casino services, and providing payouts for jackpots
- I was required to perform light maintenance on machines that were malfunctioning or contact a mechanical service representative to address more serious issues
Caregiver/Personal Assistant
A First Name Basis
04.2012 - 01.2015
- Baths
- Companionship
- Ran errands
- Doctor appts
- Housekeeping
- Grooming
- Prepped breakfast, lunch, & dinner
Education
Associate - Early Childhood Education
Delgado Community College
New Orleans, LA10.2024
High school or equivalent - Biology
Riverdale High School
Jefferson, LA05.2007
Skills
- Care Giver
- Personal Care
- PA
- Home Health
- Nanny
- CNA
- Personal Assistant Experience
- Childcare
- Toddler Care
- Food Safety
- Customer Service
- Active Listening
- Problem-solving abilities
- Critical Thinking
- Call center experience
Certification
- CNA
- CPR Certification
Assessments
Highly Proficient, Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Customer Service Representative
Sagility Health
02.2019 - 08.2024
Customer Service Representative
TOP NOTCH PERSONNEL
10.2015 - 02.2019
Ambassador-customer service
Harrah's Casino
05.2012 - 02.2015
Caregiver/Personal Assistant
A First Name Basis
04.2012 - 01.2015
Manager
Subway
06.2010 - 09.2015
Associate - Early Childhood Education
Delgado Community College
High school or equivalent - Biology
Riverdale High School