Aung Hein
Daly City,United States
Summary
Talented decision-maker with dynamic personnel management and coaching skills. Demonstrated ability to complete tasks accurately and efficiently under various environments. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Motivated to learn and grow. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Office Assistant
Epiq Global
2022.11 - 2024.02
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Prepared meeting rooms and materials and recorded important information.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Verified accuracy of business records by consistently updating client information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managing calendars and scheduling for executives or team members.
- Coordinating with facilities or IT personnel on office-related issues.
- Follow guidelines and procedures for documenting, organizing, and mailing outgoing parcels.
- Sort, organize, scan, and distribute incoming mail to client multiple times per day.
- Maintain mail rooms by stocking general supplies, delivering paper, and loading printers with paper.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Assisted with onboarding of new employees.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
- Collaborated with various departments to complete assigned tasks.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
Shift Assistant
Amazon LLC
2018.10 - 2022.10
- Launched a new warehouse location in San Francisco Dogpatch.
- Collaborated with other Shift Assistants to create consistent standards across all shifts.
- Coordinated project workflows for departments.
- Collaborated with other leaders and executives to direct workflow and support operations for 2 warehouses.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Ensure successful area performance through tracking and reporting metrics resulting in 98% delivery execution of all same day packages.
- Assist with production duties, train associates and verify SOP (standard operating procedure) compliance. Track and report ATS/labor hours .
- Provide coverage for Area Managers as needed.
Review and update SOP as required . - Coach associates on ways to work safely at all times .
- Ensure all job injuries are reported timely in accordance with established policies and procedures .
- Prepared quarterly reports for Central Operations and for Area Managers and Regional Directors.
- Provided daily metrics for Central Operations to analyze daily activities to implement or improve parameters for next day.
- Collaborated with internal teams to streamline operations across materials handling, production and shipping.
Shipping and Receiving Clerk
Home Depot
2019.06 - 2020.09
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Drove operational improvements which resulted in savings and improved profit margins.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Increased customer satisfaction by resolving service issues resulting in individual customer satisfaction performance of 90%.
- Worked with any types of customers to understand needs and provide best service.
- Maintained excellent attendance record, consistently arriving to work on time.
Education
Associate of Science - Electrical Engineering
Skyline College
San Bruno, CA06.2022
High School Diploma -
B.E.H.S(6) Ahlone Township.
Yangon, Myanmar05.2007
Skills
- Leadership and Team Building
- Logistics Management
- Flexible and Adaptable
- Time management / Multitasking Abilities
- Scheduling and Productivity
- Social Media Knowledge
- Employee training and development
- Risk management
- Report analytics
- Administrative support
- Office management
- Conference planning
- Mail handling
- Scheduling
- Strong problem solver
- Strong Interpersonal Skills
- MS Office
- Expense reporting
- Resourceful
- Customer Relations
Timeline
Office Assistant
Epiq Global
2022.11 - 2024.02
Shipping and Receiving Clerk
Home Depot
2019.06 - 2020.09
Shift Assistant
Amazon LLC
2018.10 - 2022.10
Associate of Science - Electrical Engineering
Skyline College
High School Diploma -
B.E.H.S(6) Ahlone Township.
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