Aunjerika Bell
Summary
. Top-notch Chief Excutive Officer with proven track record of success leading and growing organizations. Strong background in strategic planning, financial management and team development. Skilled in identifying opportunities and implementing practical business strategies with commitment to staying informed about latest trends, technologies and best practices.
Overview
9
9
years of professional experience
Work History
CEO
StellaredgeFS Industries LLC
11.2023 - Current
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Implemented strong hiring and training techniques to promote team cohesiveness and streamline overall workflow.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
Sales Training Manager
Allstate
08.2020 - 04.2024
- Successfully managed and trained rotational teams of 20 Customer Success Representatives, overseeing their day-to-day activities, providing guidance, and fostering a collaborative work environment.
- Implemented a customer onboarding program that resulted in a 20% decrease in onboarding time and an increase in customer satisfaction by 15%.
- Developed and executed a proactive customer engagement strategy, leading to a 10% reduction in customer churn rate and a 25% increase in customer retention.
- Conducted regular customer success training sessions, equipping the team with enhanced product knowledge and customer engagement skills, leading to a 25% increase in customer satisfaction scores.
- Developed and maintained key customer relationships, resulting in a 20% increase in customer referrals and new business opportunities.
- Developed and maintained a comprehensive new hire training curriculum, ensuring consistent onboarding and a smooth transition for new team members.
Sales Manager
Kemper Life Insurance
10.2018 - 10.2020
- Identified and addressed customer pain points, developing comprehensive customer success plans to effectively resolve issues and ensure customer satisfaction.
- Efficiently documented customer data, enabling streamlined processes and facilitating data-driven decision-making to achieve optimal customer success outcomes
- Developed comprehensive customer education and training materials, resulting in successful customer understanding of products and services, increasing customer usage by 20%
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Evaluated performance against goals and implemented appropriate development plans.
Property Manager
Alpha Barnes Real Estate
07.2015 - 10.2018
- Introduced prospective tenants to types of units available and performed tours of premises.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Developed and implemented marketing strategies to increase occupancy rates.
- Coordinated with legal counsel to resolve tenant disputes.
- Maximized rental income while minimizing expenses through effective planning and control.
Education
Information Technology
University of Arkansas At Little Rock
Little Rock, AR01.2021
Property And Casualty License
10.2018
Skills
- Data Collection and Reporting
- Customer Relationship Management
- Account Management
- Cross-Functional Collaboration
- Conflict Resolution
- Strategic Planning and Product Utilization
- Customer Analysis and Insights
- Communication & Interpersonal Skills
- Customer Retention & Upsell/Cross-Sell Strategies
- Relationship Building & Networking
- Problem-Solving & Troubleshooting
- MS Office Suite
Skills Overview
- Strong communication skills with a persuasive and strategic problem-solving approach, facilitating effective customer interactions.
- Ability to analyze customer behavior and patterns, enabling effective decision-making and tailored customer strategies.
- Strong technical skills and aptitude, coupled with a passion for continuous learning and staying up-to-date with industry trends.
- Ability to build trusted relationships with customers, ensuring high satisfaction and acting as a trusted advisor/consultant.
- Enthusiasm for setting and exceeding goals, demonstrating a proactive approach to achieving success.
Timeline
CEO
StellaredgeFS Industries LLC
11.2023 - Current
Sales Training Manager
Allstate
08.2020 - 04.2024
Sales Manager
Kemper Life Insurance
10.2018 - 10.2020
Property Manager
Alpha Barnes Real Estate
07.2015 - 10.2018
Information Technology
University of Arkansas At Little Rock
Property And Casualty License