Summary
Overview
Work History
Education
Skills
Additional Job Experience
References
Timeline
Generic
AUNJOLE WILLIAMS

AUNJOLE WILLIAMS

Everett,MA

Summary

Individual with experience in asset management, currently working as an Inspections and Service Operations Manager, with 10+ years of expertise in administrative, financial, and operational functions. Reliable and proactive professional known for a strong work ethic, exceptional ownership, and a commitment to exceeding company goals. Skilled at building productive relationships and thriving in fast-paced, deadline-driven environments. Proven ability to manage teams effectively and support their development. Eager to contribute to a dynamic organization that offers growth opportunities and values dedication and results.

Overview

13
13
years of professional experience

Work History

Inspections & Service Operations Manager

Fire Escape Engineers & Services LLC
Lynn, MA
01.2021 - Current
  • Directed multiple teams across inspections, service repairs, and project sales, providing hands-on leadership to ensure operational excellence, and regulatory compliance.
  • Oversaw inspections of fire escapes, and coordinated directly with city officials to meet safety standards, and maintain strong municipal relationships.
  • Managed scheduling and execution of inspections, repairs, and projects, consistently delivering on time and within budget.
  • Trained, mentored, and developed new employees on operational procedures, safety standards, and project management practices, fostering a high-performance team culture.
  • Inspected fire escapes and coordinated directly with city officials on safety and compliance standards.
  • Designed and optimized workspaces and tracking systems to monitor job progress, improve efficiency, and enhance team accountability.
  • Implemented AI and technology solutions to streamline workflows, increase productivity, and support data-driven decision-making.
  • Developed proposals, processed invoices, managed collections, and maintained financial accuracy to support operational health and project profitability.
  • Promoted a strong customer service culture by quickly resolving issues, and ensuring high client satisfaction.
  • Collaborated with cross-functional teams and external partners to align project goals, streamline communication, and drive successful outcomes.
  • Managed office operations, including executive scheduling, resource planning, and policy development, to support organizational effectiveness.
  • Led recruitment, onboarding, and training efforts, providing continuous coaching and guidance to strengthen team capabilities and retention.
  • Facilitated workshops and team training sessions focused on leadership development, project execution, and cross-team collaboration.

Asset Manager

American Furniture Rental
Woburn, MA
04.2015 - 02.2020
  • Managed receiving, barcoding, verifying, storing, protecting, and processing of furniture, electronics, appliances, accessories, lamps, kitchen items, and linen products.
  • Coordinated inventory management, including stocking, ordering, and scheduled inventory counts.
  • Performed supply audits, processed daily inventory receipts, and maintained accurate records of quantities.
  • Identified and recorded discrepancies or damages, reporting findings to the purchasing and asset management teams.
  • Picked, prepped, and shipped outgoing orders while conducting thorough quality control inspections.
  • Oversaw daily needs and internal transfers to ensure timely order completion, and monitored and prepared shuttle transfers.
  • Confirmed all paperwork and pickups through the Logistics Dashboard; posted deliveries and collection orders accurately.
  • Collaborated with team members on multiple projects to meet requirements, develop solutions, and achieve deadlines.
  • Resolved systematic asset problems and errors throughout daily operations.
  • Managed overtime and temporary labor in line with budgetary and workload demands.
  • Tracked warehouse expenses using SAP Concur and Excel spreadsheets.
  • Partnered with branch managers to coordinate daily truck routing.
  • Interviewed and screened potential hires, managed new hire paperwork, and scheduled pre-employment drug testing.
  • Participated in weekly operations and sales meetings.
  • Implemented and ensured compliance with OSHA and safety programs.
  • Cross-trained in payroll processes.

Collections Specialist

Cambece Law Office
Beverly, MA
06.2012 - 10.2013
  • Located debtors using skip tracing techniques and other investigative strategies to maximize successful contact.
  • Contacted customers regarding delinquent accounts to negotiate and collect outstanding balances while maintaining professionalism and compliance.
  • Provided exceptional service and remained calm and courteous during challenging interactions to preserve positive customer relationships.
  • Negotiated payment terms with customers, processed payments over the phone, and set up recurring payment drafts to ensure timely account resolution.
  • Accurately received and posted payments to appropriate customer accounts, maintaining up-to-date and precise financial records.
  • Handled administrative tasks including typing, faxing, copying, and preparing paperwork to support daily office operations and client needs.

Education

High School Diploma -

Lynn Classical
Lynn Ma
05.2007

Some College (No Degree) -

North Shore Community College

Skills

  • Leadership
  • Troubleshooting
  • Communication
  • Project planning
  • Reliable and trustworthy
  • Work ethic
  • Basic math
  • Multitasking
  • Computer skills
  • Time management
  • Conflict resolution
  • Customer service
  • MS Office
  • Critical thinking
  • Excel spreadsheets
  • Scheduling and calendar management
  • Expense reporting
  • Logistics
  • Warehouse operations
  • Microsoft Excel
  • Pallet jacks
  • Able to lift and carry 50 lbs
  • Microsoft Word
  • Microsoft Outlook
  • Mentoring and training
  • RF scanning devices
  • Quality control
  • Inventory tracking
  • Shipping and receiving
  • Invoice verification
  • Project management
  • Cross-functional coordination
  • Inventory management
  • Work Planning and Prioritization
  • Service scheduling
  • Vendor sourcing
  • Policy and procedure enforcement

Additional Job Experience

Habit OPCO - Office Associate / Admin

Nutraclick - Call Center Representative

Mac Gray - Call Center Representative

Walmart - Sales Associate

McDonalds - Cashier/Cook

Food Project - Cultivator

References

References available upon request.

Timeline

Inspections & Service Operations Manager

Fire Escape Engineers & Services LLC
01.2021 - Current

Asset Manager

American Furniture Rental
04.2015 - 02.2020

Collections Specialist

Cambece Law Office
06.2012 - 10.2013

High School Diploma -

Lynn Classical

Some College (No Degree) -

North Shore Community College

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AUNJOLE WILLIAMS