Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aunjuli Esperson

Valley Springs,CA

Summary

Adept at dental office management with a proven track record at Skyline Dental Studio, enhancing practice revenue through meticulous insurance billing and treatment planning. Demonstrates exceptional leadership and problem-solving abilities, ensuring high client satisfaction and loyalty. Skilled in dental software, with a knack for fostering positive customer relations and streamlining operational procedures.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Dental Office Manager

Skyline Dental Studio
07.2021 - 08.2024
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
  • Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
  • Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
  • Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.

Restaurant Manager

FAZ
01.2018 - 03.2020
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.

Server

Cattlemans Roadhouse
01.2017 - 01.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Server

Lake Cahlet
01.2015 - 01.2017
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.

Guest Representative

Sierra Suites Hotel
01.2013 - 01.2015
  • Enhanced guest satisfaction by promptly addressing inquiries and resolving concerns.
  • Streamlined check-in process for improved efficiency and reduced wait times.
  • Improved hotel reputation by addressing online reviews promptly and professionally, turning negative feedback into opportunities for growth and improvement.
  • Handled high-pressure situations effectively, diffusing conflicts and negotiating resolutions that satisfied all parties involved.
  • Monitored occupancy rates closely, adjusting pricing strategies accordingly to maximize revenue potential during peak periods.
  • Coordinated special requests for events and celebrations, ensuring memorable experiences for guests during their stay.
  • Assisted guests with booking reservations, providing personalized recommendations based on individual preferences.
  • Empowered team members by delegating responsibilities appropriately, fostering a sense of ownership in each employee''s role within the department.
  • Provided support in planning and executing corporate events held at the hotel, contributing to successful outcomes that generated future bookings.
  • Implemented new procedures to streamline administrative tasks, reducing errors in reservation management systems.
  • Facilitated smooth transitions between shifts by maintaining thorough communication logs and briefing incoming staff on any outstanding tasks or guest issues.

Education

Associate Of Business Administration - Business

Diablo Valley College
Pleasant Hill, CA

Skills

  • HIPAA compliance
  • Employee training
  • Office administration
  • Budget management
  • Computer skills
  • Customer service
  • Teamwork and collaboration
  • Professional and courteous
  • Negotiation and conflict resolution
  • Customer relationship management
  • Hiring and training
  • Staff development
  • Staff management
  • Problem resolution
  • Decision-making
  • Team leadership
  • Task delegation
  • Good judgment
  • Goal setting

Certification

Food Handlers Card.

Alcohol and Beverage license.

Management Training.

Timeline

Dental Office Manager

Skyline Dental Studio
07.2021 - 08.2024

Restaurant Manager

FAZ
01.2018 - 03.2020

Server

Cattlemans Roadhouse
01.2017 - 01.2018

Server

Lake Cahlet
01.2015 - 01.2017

Guest Representative

Sierra Suites Hotel
01.2013 - 01.2015

Associate Of Business Administration - Business

Diablo Valley College

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