Aunsha' Smith
Florissant,Missouri
Summary
Passionate and diligent Customer Service Specialist specializing in Behavioral Support for marginalized communities. I am a collaborative team player who thrives on innovative problem-solving to address team and customer needs. Seeking an entry-level role in Social Services or Human Resources to continue making a positive impact on others' lives by helping them achieve their goals and potentials.
Overview
6
6
years of professional experience
Work History
Cardmember Services Representative
U.S. Bank
01.2023 - Current
- Resolved escalated customer complaints and issues in a professional and timely manner
- Assisted cardmembers with inquiries and concerns regarding account balances, transactions, and payment options
- Processed and authorized credit card transactions and requests for credit limit increases
- Educated customers on card benefits, rewards programs, and promotional offers
- Collaborated with internal departments to ensure accurate and efficient resolution of customer inquiries and issues.
Behavioral Specialist
Salvation Army - Rehab Treatment
09.2021 - 07.2022
- Conducted thorough behavioral assessments and developed individualized behavior support plans for clients with diverse needs and challenges
- Implemented evidence-based interventions and strategies to support individuals in improving their behavior and reaching their goals
- Monitored and evaluated the progress of clients regularly, adjusting behavior support plans as needed to ensure optimal outcomes.
DSP/ Behavioral Specialist
St. Vincent Home for Children
07.2019 - 04.2021
- Conducted functional behavior assessments and developed behavior intervention strategies to reduce challenging behaviors and increase social and adaptive skills
- Collaborated with a multidisciplinary team to create and implement individualized treatment plans to address behavioral challenges and promote skill development
- Implemented and maintained behavior support plans, ensuring the safety and well-being of clients and promoting positive behavioral outcomes
- Provided individualized support and behavior management techniques to individuals with intellectual and developmental disabilities in a residential setting.
Patient Care Advocate
Express Scripts
10.2018 - 08.2019
- Assisted patients in understanding and navigating the healthcare system by providing information on insurance coverage, medical procedures, and treatment options
- Advocated for patients' rights and ensured their concerns and needs were addressed by collaborating with healthcare professionals, insurance companies, and other relevant parties
- Facilitated communication and coordination between patients, healthcare providers, and their families to ensure continuity of care and maximize positive health outcomes
- Monitored patients' progress and advocated for appropriate adjustments in treatment plans, medications, or healthcare services to ensure optimal patient care.
Education
McClure High School
05.2016
Skills
- Microsoft Word and Excel Proficient
- Sales Skills
- Effective and Empathetic Listener
- Creative Problem Solver
- Excellent Communication Skills
- Multi-Tasking and Prioritizing Proficient
- Analytical Skills
- Organizational Skills
Personal Information
Title: Customer Service/Behavioral Specialist
References
Available Upon Request
Timeline
Cardmember Services Representative
U.S. Bank
01.2023 - Current
Behavioral Specialist
Salvation Army - Rehab Treatment
09.2021 - 07.2022
DSP/ Behavioral Specialist
St. Vincent Home for Children
07.2019 - 04.2021
Patient Care Advocate
Express Scripts
10.2018 - 08.2019
McClure High School