Auntrice Morgan
Phoenix,USA
Summary
Certified Medical Assistant with ten years of experience in high-volume environments, delivering exceptional customer service and patient care. Proven ability to build strong relationships, resolve complex issues, and enhance patient loyalty. Newly certified Phlebotomist skilled in venipuncture and capillary techniques, with a focus on patient comfort and anxiety reduction. Committed to continuous improvement in clinical and customer service skills within the medical field.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Phlebotomist
Examinetics
Phoenix, AZ
04.2019 - Current
- Performed ERT and UA individually, or both, on patients. Spin and label. Collected blood and other bodily fluids from patients for diagnostic testing, verifying patient identity, and accurately labeling and preparing specimens to send to laboratories. Performed other clinical tasks, like urine and drug testing. Operate laboratory equipment such as centrifuges, and maintain a clean and well-stocked phlebotomy area.
Reservations Manager
U-Haul
Phoenix, AZ
04.2019 - 05.2020
- Manage the whole Phoenix database for reservations.
- Managed equipment and reservations, assisting customers and dealerships with inquiries, and optimizing equipment placement to meet demand.
- Handled customer calls, reviewed reports for effective placement of equipment, and assisted with U-Box portable storage products.
Caregiver
Devoted Guardians
Phoenix, AZ
08.2019 - 12.2019
- Take care of elderly
- Assist to Dr. Appointments
- Transfers
- HIPAA/OSHA
Ready Line Agent
Fox Rent A Car
Phoenix, AZ
04.2018 - 05.2019
- Return Agent
- Damage Claims
- Ready Line Agent
- Car runner
Security Guard
Securitas Security
Phoenix, AZ
07.2017 - 03.2018
- Patrol and make sure no suspicious activity is going on at the airport
- Manage tour paperwork
- Customer Service
Customer Service
Prospect Airport Services
Phoenix, AZ
04.2016 - 05.2017
- Lead of night shift
- Made sure passengers were assisted in a proper manner
- Managed night shift paperwork
- Charter Flights for all professional sports
Music Promoter
City Music Global
Atlanta, GA
05.2014 - 09.2015
- Promote all upcoming release CD's for different musical Artists.
- Hand out information, posters and e-mail for the Artist.
- Team lead for all CD promotions.
- Run the Artist CD booth opening and closing during the prescribed time of business.
- Perform administrative duties that's handed down from leadership.
- Deliver outstanding customer service to all customers seeking information on all musical Artist.
- Assist with stocking all new and existing merchandise.
Home Health Aide
Acumen Fiscal Agent
Atlanta, GA
12.2012 - 05.2013
- Documented observed changes in patient's physical condition
- Take care of patients personal hygiene
- Assisted with light housework
Medical Assistant
Psychiatry Associates
Jonesboro, GA
07.2012 - 08.2012
- Performed glucose tests, drug test, pregnancy tests, and EKG's
- Provided injections and routine laboratory testing
- Collected specimen from patients
- Documented intake and output
- Provided Customer Service to all incoming and outgoing patients answering all pertinent questions and providing help as needed
- Transporting patient to doctor appointments
Home Health Care
Public Partnerships LLC
Virginia Beach, VA
01.2010 - 06.2012
- Taking Patients vital signs.
- Performing Occupational and Physical Therapy and taking patient for walks.
- Patient care.
- Transporting patient to doctor appointments.
Sales Clerk
Dollar Tree
Virginia Beach, VA
06.2009 - 12.2009
- Provide courteous and professional customer service.
- Effectively communicate when directing customers and providing product information.
- Stocked and restocked the store.
- Deliver outstanding customer service and provide consumers with an overall positive store experience.
Retail Sales Clerk
Target
Virginia Beach, VA
03.2009 - 12.2009
- Documented observed changes in patient's physical condition
- Courteously greet customers and efficiently process transactions within busy, fast-paced retail environments.
- Operate cash register, scanners and computers to itemize and total customer purchases.
- Collect payments and make change for cash transactions, balance drawer at the end of each shift.
- Assist with store stocking, floor-sets and opening/closing procedures.
- Resolve customer issues and answer questions about products and services.
Education
Associate - Phlebotomist
Oquirrh Mountain Phlebotomy School
Phoenix, AZ08.2019
Associate - Medical Assistant
United Education Institute
Morrow, GA07.2012
Some College (No Degree) - Biology/ Pre Med
Elizabeth City State University
Elizabeth City, NCSkills
- Venipuncture and phlebotomy
- Electrocardiogram administration
- HIPAA/ OSHA compliance
- Medical insurance knowledge
- Direct and personal care
- Home care support
- Vital signs monitoring
- Injection administration experience
- Laboratory operations
- Medical records management
- Patient care and assessment
- Blood collection techniques
- Specimen labeling and handling
- Laboratory safety protocols
- Equipment operation skills
- Clinical assessment expertise
- Medical terminology proficiency
- Customer interaction skills
- Problem-solving abilities
- Time management strategies
Certification
- First Aid Certification
- CPR Certification
- Certified Phlebotomy Technician
Additional Information - Medical Skills
- HIPAA/OSHA
- Electrocardiogram
- Medical Insurance Codes
- Venipuncture
- Injections
- Caregiving
- Urine Analysis
- Vital Signs
- Snellen Visual Charts
Assessments
Work Style: Reliability, Highly Proficient, 02/01/20
Timeline
Caregiver
Devoted Guardians
08.2019 - 12.2019
Reservations Manager
U-Haul
04.2019 - 05.2020
Phlebotomist
Examinetics
04.2019 - Current
Ready Line Agent
Fox Rent A Car
04.2018 - 05.2019
Security Guard
Securitas Security
07.2017 - 03.2018
Customer Service
Prospect Airport Services
04.2016 - 05.2017
Music Promoter
City Music Global
05.2014 - 09.2015
Home Health Aide
Acumen Fiscal Agent
12.2012 - 05.2013
Medical Assistant
Psychiatry Associates
07.2012 - 08.2012
Home Health Care
Public Partnerships LLC
01.2010 - 06.2012
Sales Clerk
Dollar Tree
06.2009 - 12.2009
Retail Sales Clerk
Target
03.2009 - 12.2009
Associate - Phlebotomist
Oquirrh Mountain Phlebotomy School
Associate - Medical Assistant
United Education Institute
Some College (No Degree) - Biology/ Pre Med
Elizabeth City State University