Auntrinique Yates
San Antonio,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Unit Secretary
Methodist Stone Oak Hospital
03.2021 - 10.2024
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Maintained current and accurate medical records for patients.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Supported healthcare staff during emergencies by rapidly assembling patient information and facilitating communication.
- Verified patient details and insurance coverage and collected co-pays.
- Developed strong rapport with patients and family members, ensuring a compassionate and professional atmosphere during the admissions process.
- Reduced wait times for patients by efficiently managing high-volume admission periods during peak hours.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Patient Service Representative Float
Women’s Health Texas
06.2020 - 03.2021
- Greets and check-in patients for appointments or services
- Confirms patient information and enters changes into computer system
- Notifies clinical staff of patient arrivals
- Schedules and confirms all appointments as well as reschedules appointments when Physician and/or patient schedule changes if applicable
- Collects all appropriate fees, co-pays, and outstanding charges
- Answer incoming phone calls and handle properly via appropriate transfer, taking a message, or follow-up and return a call
- Enters reminder for next appointment as needed
- Takes appropriate action for medical and non-medical emergencies occurring within the office
- Maintains supplies and equipment for daily job duties
- Ensures reception and lobby areas are safe, organized, and clean
- Performs opening and closing duties for the care center
- Performs other duties as assigned
- Monitors confirmation reports to cancel appointments and respond to comments
- Verify Insurance benefits
- Verified insurance eligibility and coverage for patients.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
Labor and Delivery Unit Secretary
The Children Hospital of San Antonio Christus Health
05.2018 - 03.2020
- Providing newborn information
- Medical insurance Approval
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Supported office staff and operational requirements with administrative tasks.
- Processed lab paperwork and requests according to physicians' orders.
- Provided information for patient admissions and discharges to foster timely processing.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Verified patient details and insurance coverage and collected co-pays.
- Developed strong rapport with patients and family members, ensuring a compassionate and professional atmosphere during the admissions process.
- Reduced wait times for patients by efficiently managing high-volume admission periods during peak hours.
Newborn Nursery Patient Care Tech
North Central Baptist Hospital
03.2015 - 04.2018
- Reduced risk of infection through strict adherence to hygiene protocols and infection prevention measures within the nursery setting.
- Provided compassionate emotional support to families during the transition period after delivery, addressing concerns and offering guidance.
- Enhanced parent-infant bonding through education on newborn care techniques and breastfeeding support.
- Ensured safe medication administration, closely monitoring newborns for potential side effects or complications.
- Educated family members and caregivers on patient care instructions.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Streamlined data collection process for faster project completion by effectively utilizing computer software and databases.
- Increased overall office efficiency with proficient use of computer software, including Microsoft Office Suite and CRM systems.
Customer Services Tech Support
AT&T Call Center
05.2013 - 12.2014
- Handled returns or exchanges quickly and courteously, minimizing any potential negative impact on customer satisfaction levels.
- Consistently met performance metrics while adhering to quality standards set by the company.
- Streamlined communication with patients, addressing their billing inquiries promptly and professionally.
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
BBA - Business Administration And Management
Strayer University
06-2025
Nurse’s Aid Program -
West Ave Academy
San Antonio, TX06.2015
High School Diploma - Computer Applications
Emma Lee Broady Academy
San Antonio, TX05-2012
Skills
- Hard working and self-motivated
- Organized
- Fast learner
- Flexible schedule
- Strong organization
- Call center experience
- Creative problem solver
- Incoming call reception
- Communication skills
- Telephone reception
- Organized multi-tasker
- Customer service
Certification
CPR/BLS, American Heart Association, Current
Timeline
Unit Secretary
Methodist Stone Oak Hospital
03.2021 - 10.2024
Patient Service Representative Float
Women’s Health Texas
06.2020 - 03.2021
Labor and Delivery Unit Secretary
The Children Hospital of San Antonio Christus Health
05.2018 - 03.2020
Newborn Nursery Patient Care Tech
North Central Baptist Hospital
03.2015 - 04.2018
Customer Services Tech Support
AT&T Call Center
05.2013 - 12.2014
Nurse’s Aid Program -
West Ave Academy
CPR/BLS, American Heart Association, Current
BBA - Business Administration And Management
Strayer University
High School Diploma - Computer Applications
Emma Lee Broady Academy
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