Aunyeaa Feazell
Independence,MO
Summary
Experienced Overnight Grill Cook and Food Service Worker with 5 years in restaurant operations. Proven expertise in stock control, grilling, and dishwashing. Skilled in food handling, safety, and culinary arts. Adept at customer service, merchandising, and cash register operation. Solid background in sales, food preparation, and kitchen management. Holds a high school diploma in Culinary Arts and ongoing education in Customer Service. Known for a professional attitude, CPR certification, and effective communication. Ready to bring strong team management and hospitality knowledge to a Customer Service role.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Conduent Call Center
11.2024 - 05.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Food Service Worker
Mercy’s
06.2024 - 09.2024
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Overnight grill cook
Barns Jewish Hospital
01.2024 - 02.2024
- Take food temperatures and sanitation precautions.
- Prepare and cook food to order per customer request
- Handled filter frying and drain grease traps
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Utilized sales techniques and strategies to build customer relationships and close sales, resulting in a X% increase in sales
- Greeted customers in a friendly and professional manner
Food Service Worker
Barnes Hospital
07.2023 - 12.2023
- Collaborated with team members to ensure efficient and effective workflows
- Coordinated with kitchen staff to ensure timely delivery of food to customers
- Adapted quickly to changes in orders and customer requests
- Developed and implemented health and safety standards to ensure compliance with local regulations
- Maintained a clean and organized work area, achieving a perfect score on all health inspections
- Processed customer orders quickly and accurately, resulting in a X% increase in customer satisfaction ratings
Team Member
Dollar General
11.2022 - 04.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Customer Service Associate
The Home Depot
05.2021 - 10.2022
- Developed and implemented customer service metrics to measure customer satisfaction and identify areas for improvement
- Improved customer experience by creating a knowledge base that provided customers with self-service options
- Analyzed customer feedback to identify areas for improvement and successfully implemented new policies and procedures
- Built positive relationships with customers by providing excellent service and responding promptly to inquiries
- Monitored customer inquiries, responding to urgent issues within minutes and providing timely follow-up
Rally’s
07.2020 - 05.2021
- Cash out orders
- Make drinks
- Deep fryer (side items & prep)
- Grill (burgers, bacon)
- Morning prep/stock
- Breakdown and clean equipment
- Take temperatures
- Prepare orders (if necessary)
- Dishes
- Inventory/stocking
CSR - Customer Service Representative/Team Member/ Food Preparer
Domino's pizza
12.2018 - 03.2020
- Assisted customers with a warm and professional attitude
- Answered general questions and inquiries
- Resolved customer information and complaints
- Coordinated food preparation and delivery to ensure timely service, resulting in a high level of customer satisfaction
- Developed and implemented a customer service policy that improved customer service and resulted in a X% increase in customer satisfaction
- Trained new employees on food preparation and customer service standards
Education
Bachelor of Arts - undefined
Arizona University
05.2025
ServSafe food handlers and Managers - Culinary Arts
St. Louis Job Corps/ Trade School
St. Louis06.2023
High School Diploma - undefined
Gateway STEM High School
St. Louis05.2019
Skills
- Hard Working
- Interpersonal Skills
- Self-motivation
- Critical thinking and problem solving
- Creativity
- Leadership Skills
- Decision Making
- Teamwork
- Time Management
- Ability to Multitask
- Communication
- Fast Learner
- Adaptability
- Ability to Work Under Pressure
- Ability to Work in a Team
- Dishwashing
- Stock Control
- Grilling Skills
- Restaurant Operation
- Cash Register Operation
- Customer Service
- Merchandising
- Culinary Arts
- Sales
- Cooking Skills
- Food Handling
- Food Safety
- Cardio-Pulmonary Resuscitation (CPR)
- Professional Attitude
- Food Preparation
- Kitchen Management
- Knowledge of Hospitality
- Retail Commerce
- Handling and Load Carrying
- Team Management
Languages
English
Timeline
Customer Service Representative
Conduent Call Center
11.2024 - 05.2025
Food Service Worker
Mercy’s
06.2024 - 09.2024
Overnight grill cook
Barns Jewish Hospital
01.2024 - 02.2024
Food Service Worker
Barnes Hospital
07.2023 - 12.2023
Team Member
Dollar General
11.2022 - 04.2023
Customer Service Associate
The Home Depot
05.2021 - 10.2022
Rally’s
07.2020 - 05.2021
CSR - Customer Service Representative/Team Member/ Food Preparer
Domino's pizza
12.2018 - 03.2020
Bachelor of Arts - undefined
Arizona University
ServSafe food handlers and Managers - Culinary Arts
St. Louis Job Corps/ Trade School
High School Diploma - undefined
Gateway STEM High School
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