Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Preferred Name
Personal Information
Timeline
Generic

Auontwannque McCoy

Simpsonville,SC

Summary

Customer-focused professional with several years of experience delivering exceptional service. Proven ability to enhance customer satisfaction through strong interpersonal skills and effective communication. Dedicated team player with a proactive approach to problem-solving and a commitment to supporting organizational goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Instacart Shopper

Instacart
Simpsonville, SC
01.2020 - Current
  • Shopped for groceries aligned with customer preferences and specific orders to enhance satisfaction.
  • Delivered groceries on time, adhering to company standards for customer satisfaction.
  • Communicated with customers to clarify order details and manage substitutions.
  • Collaborated with store staff to quickly locate unavailable products, minimizing delivery delays.
  • Resolved customer complaints promptly, contributing to a positive shopping experience and customer loyalty.
  • Handled inquiries and concerns professionally during deliveries.
  • Maintained positive relationships with grocery store personnel through professionalism and friendliness.
  • Utilized mobile app tools for effective order management and updates.

Caregiver/Personal Assistant

Comfort Keepers
Greenville, SC
09.2022 - 12.2023
  • Provided compassionate care and companionship to patients, supporting emotional health and quality of life.
  • Assisted clients with daily living activities and personal hygiene practices, promoting independence and dignity.
  • Coordinated transportation for clients to medical appointments and social events, ensuring timely access to essential services.
  • Maintained clean and safe living environments for clients at home.
  • Performed light housekeeping tasks, including laundry and changing linens, related to client care.
  • Documented care activities and communicated relevant updates to family members.
  • Respected individual rights while ensuring the confidentiality of all personal information.

Clinical Support Coordinator

Remedy Intelligent Staffing
Fort Mill, SC
01.2021 - 01.2022
  • Reviewed medical charts for accuracy and completeness, ensuring compliance with quality standards.
  • A remote position involving the extraction and bookmarking of pertinent medical information and other documentation used for patient assessments. This process was completed using the required computer software system.
  • Prepared documents for processing by organizing and reviewing content.
  • Executed daily tasks with precision, contributing to overall operational effectiveness.
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Collaborated with team members to achieve project goals and meet deadlines, enhancing team cohesion.

Certified Occupational Therapy Assistant (COTA)

NHC Healthcare of Lexington/ Parklane
Columbia, SC
01.2016 - 03.2020
  • Collaborated with occupational therapists to create personalized treatment plans for optimal outcomes.
  • Provided direct interventions to individuals facing physical, cognitive, or social disabilities.
  • Facilitated patients' daily living activities and therapeutic exercises, promoting greater independence.
  • Trained patients on proper use of assistive devices such as wheelchairs and walkers, enhancing mobility.
  • Motivated clients to engage in self-care tasks like dressing and grooming, fostering autonomy.
  • Monitored patient progress, reporting changes promptly to the therapy team for adjustments.
  • Implemented modalities like ultrasound and electrical stimulation under therapist supervision.
  • Documented patient care activities accurately in electronic health records for compliance.

Certified Occupational Therapy Assistant (COTA)

Genesis Rehab Services
Fort Mill, SC
06.2017 - 09.2018
  • Delivered skilled occupational therapy services to assigned patient caseload with thorough documentation.
  • Coordinated with occupational therapists to develop individualized treatment plans addressing specific patient needs.
  • Facilitated daily living activities and therapeutic exercises, promoting patient independence.
  • Tracked patient progress and communicated changes to therapy team for timely treatment adjustments.
  • Educated patients and families on therapy techniques and home exercise regimens.
  • Maintained therapy equipment and ensured a safe, compliant treatment environment.
  • Accurately documented patient care activities in electronic health records for continuity of care.

COTA/L

LTC Therapy Solutions
Columbia, SC
04.2016 - 06.2017
  • Delivered skilled occupational therapy services in outpatient and mobile settings, including homes and care facilities.
  • Implemented therapeutic activities to enhance mobility and foster independence.
  • Supported occupational therapists in developing patient treatment plans, enhancing personalized care.
  • Monitored and documented patient progress, ensuring comprehensive healthcare team reviews.
  • Collaborated with multidisciplinary teams to refine patient care strategies, improving overall treatment effectiveness.
  • Maintained accurate documentation of all patient sessions and progress notes.
  • Educated patients and families on safety techniques and therapeutic exercises.
  • Designed home exercise programs tailored to individual patient needs.

Education

Associates Degree - Health Sciences, Occupational Therapy Assistant

Greenville Technical College
Greenville, SC
11.2002

Data Analytics With AI Certificate - Data Analytics With AI

Sololearn
Remote

AI-Powered A/B Testing Certificate - Artificial Intelligence

Sololearn
Remote

Prompt Engineering Certificate - Artificial Intelligence

Sololearn
Remote

Generative AI in Practice Certificate - Artificial Intelligence

Sololearn
Remote

Skills

  • Customer Service Skills
  • Customer service
  • Customer interaction
  • Communication skills
  • Conflict resolution
  • Time management
  • Problem solving
  • Reliability and punctuality
  • Strong work ethic
  • Flexible schedule
  • Mobile app proficiency
  • Data entry
  • Medical documentation
  • Order accuracy
  • Reporting documentation
  • Attention to detail
  • Assisted Living
  • Home Health
  • Home Care
  • Rehab
  • Senior Care
  • Outpatient
  • Caregiving
  • Documentation Bookmarking
  • Team collaboration
  • Decision-making
  • Relationship building
  • Quick learner
  • Order accuracy
  • Reporting documentation
  • Data entry

Certification

Driver's License

Additional Information

Ability to effectively and professionally communicate with customers, patients, and staff in person, in writing, and over the phone. Ability to work well in group settings as well as ability to work efficiently in a home based setting. Able to identify problems, analyze the issues, use knowledge and training to brainstorm solutions, and implement the best solutions with great attention to detail. Demonstrates great time management skills and the ability to work efficiently without direct supervision. Able to provide excellent customer service skills in person, virtually, and over the phone. Demonstrates strong organizational skills. Ability to exhibit great computer skills as well as ability to learn and efficiently perform new skills. Able to multi-task. Ability to acquire new skills quickly through training and apply new knowledge to successfully perform job duties, including new technology and computer programs. Excellent organization skills and very detail oriented. Ability to work outside of normal business hours.

Preferred Name

Nickie

Personal Information

  • Willing To Relocate with Relocation Assistance
  • Authorized To Work: US for any employer

Timeline

Caregiver/Personal Assistant

Comfort Keepers
09.2022 - 12.2023

Clinical Support Coordinator

Remedy Intelligent Staffing
01.2021 - 01.2022

Instacart Shopper

Instacart
01.2020 - Current

Certified Occupational Therapy Assistant (COTA)

Genesis Rehab Services
06.2017 - 09.2018

COTA/L

LTC Therapy Solutions
04.2016 - 06.2017

Certified Occupational Therapy Assistant (COTA)

NHC Healthcare of Lexington/ Parklane
01.2016 - 03.2020

Associates Degree - Health Sciences, Occupational Therapy Assistant

Greenville Technical College

Data Analytics With AI Certificate - Data Analytics With AI

Sololearn

AI-Powered A/B Testing Certificate - Artificial Intelligence

Sololearn

Prompt Engineering Certificate - Artificial Intelligence

Sololearn

Generative AI in Practice Certificate - Artificial Intelligence

Sololearn
Auontwannque McCoy