Aura Ceron

• Support protection of UPS assets, facilities, equipments, and grounds
• Support and oversee facility maintenance and housekeeping operations
• Support and assist local BaSE Mechanics in conveyor system maintenance
• Manage small projects such as repairs, modifications and upgrades in UPS facilities conducted by local BaSE Mechanics and outside contractors
• Assist with maintaining facility environmental compliance, conveyor system reliability, housekeeping and facility safety
• Conduct facility audits to ensure facility safety, conveyor system reliability and housekeeping
• Train new employees and re-train existing employees with UPS methods
• Purchase equipment and parts needed for conveyor and facility maintenance while controlling costs and keeping track of expenses
• Assist local BaSE Mechanics and outside contractors by reading electrical drawings and calling DSC for support
• Vigilantly observe sort operations through cameras and HMI to prevent electrical or mechanical damage to conveyor systems
• Dispatch local BaSE Mechanics and porters productive work loads during their work shift
• Create incident reports with detailed information to follow up with corrective action plans
• Create shortcut manuals for troubleshooting equipment
• Increased overall efficiency by identifying areas for improvement and implementing necessary changes
• Optimized system performance with thorough testing, analysis, and troubleshooting of complex issues.
• Lead team reunions with safety messages and important company communications
• Represent upper management in weekly corporate calls to provide updates on facility progress, projects, cost control, compliance, plans and goals

Supervise work area has all proper equipment for employees to effectively perform their job responsibilities

• Effectively and successfully delegate work to employees and fellow coworkers incorporating all 3 elements: authority, responsibility and accountability
• Responsible for accurately recording employee timecards
• Report all unsafe and malfunctions to upper management for immediate resolution to prevent interruption of workflow
• Supervise employees are following proper safe work methods
• Supervise employees are working safely and effectively meeting company demands
• Train new employees and re-train current employees on correct, safe and up to date work methods
• Ensure safe and successful transportation of goods and packages to their intended destination
• Contribute new ideas that drive company growth and safety
• Successfully build, maintain and motivate dynamic work teams
• Safely loaded and unloaded items into and from correct trailer
• Sorted items according to their destination
• Removed jams and unblocked conveyor systems to maintain flow of goods
• Organize and lead safety meetings and activities to ensure a safe work environment for everyone.

• Trained and developed new sales team associates in products, selling techniques and company procedures
• Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current
• Maintained organized, presentable merchandise to drive continuous sales
• Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
• Resolved escalated customer disputes with special actions such as discounts
• Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
• Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
• Assisted customers by answering questions and fulfilling requests
• Processed POS transactions, including checks, cash and credit purchases or refunds
• Received and processed customer payments
• Built effective training and coaching strategies to optimize team performance
• Prepared merchandise for sales floor by pricing or tagging
• Monitored self-checkout systems and provided assistance or intervention where required
• Analyzed purchases for signs of fraud
• Engaged with customers to effectively build rapport and lasting relationships
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
• Educated customers on promotions to enhance sales
• Set and updated employee schedules based on expected customer needs to meet coverage demands while controlling labor costs.

• Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
• Kept register accurate through correct billing, payment processing and cash management practices
• Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
• Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
• Greeted and maintained relationships with regular customers
• Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
• Promoted customer loyalty by efficiently handling food and service complaints
• Checked completed orders for accuracy and bagged meals for easy carrying
• Reduced customer wait times by quickly and efficiently operating customer window and sales register.

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
• Tracked stock using company inventory management software
• Engaged with customers to effectively build rapport and lasting relationships
• Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
• Recovered clothing items from fitting rooms and returned to specified department areas
• Implemented store visual standards with proper product placement and advertisement displays
• Processed sales transactions using POS system and returned receipts and payment cards to customers
• Performed stock processing by filling and stocking floor racks and backstock racks
• Wore smart outfits composed of items from current collection to showcase possible pairings for customers.

• Unboxed product and placed on shelves according to layout and planogram guidelines
• Collected assigned merchandise and transported to store floor locations using hand trucks
• Realigned merchandise throughout assigned section to give shelves and racks professional appeal
• Removed all boxes and related trash from sales floor and processed through compactors
• Inspected floor displays, noted missing items and immediately replenished merchandise
• Supported promotional plans by updating signage with price changes
• Stamped, attached or changed price tags on merchandise shelving and updated computerized price list
• Unloaded arriving product stock and moved to store display areas
• Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products
• Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.