Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Generic

Aura De Jesus

11966 Reedy Creek Dr. ,FL

Summary

Skilled Service Coordinator with 15 years of experience managing referrals, scheduling appointments and interacting with clients. Exceptional communication skills from initial contact to follow-up. Interested in shifting career to serve Costumer populations. Energetic Service Representative familiar with Hospitality products and services. Provides knowledgeable and fast answers. Excellent listener and communicator. Successful Costumer Services with 15 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability. Enthusiastic Coordinator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Business and programs and training in computer. Motivated to learn, grow and excel in Hospitality.

Overview

16
16
years of professional experience

Work History

Costumer Service Coordinator

Westgate Lahes Resorts
Orlando, FL
04.2016 - 03.2020
  • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
  • Managed caseload of up to 15 individuals and families.
  • Designed individualized service plans that took into account clients' goals and preferences.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Accepted payments and updated accounts with latest information.
  • Provided information about company products and services, and capitalized on upsell opportunities.

Retail Sales Associate Cashier

Stein Mart Inc.
Orlando, FL
04.2011 - 11.2016
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Increased business sales utilizing Merchandise Brand knowledge.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.

Auto Repair Front Desk Asistant

Cheo Auto Repair
Kissimmee, FL
02.2009 - 06.2011
  • Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
  • Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
  • Communicated issues to supervisor and helped develop solutions.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Supervised and mentored 20 team members and facilitated daily service operations to drive business growth.

Front Desk Tour Coordinator

Sheraton Vistana Resort
Lake Buena Vista, FL
02.2005 - 05.2009
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Ran end-of-day reports and batches and notified staff of necessary corrections and resolutions.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.

Retail Costumer Services

Disney Magic Kingdom
Orlando, FL
07.2004 - 01.2006
  • Provided information to customers regarding Disney's charge card and loyalty program and helped to open and activate new accounts.
  • Leveraged sales expertise to promote Merchandise and capitalize on upsell opportunities.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Responded to customer requests for products, services and company information.
  • Drove team revenue totals by bringing in over thousands in sales.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.

Education

High School Diploma -

Washington Irving High School
New York, NY
06.1995

Valencia College
Orlando, FL

Skills

  • Service monitoring and evaluation
  • Rapport and trust building
  • Payment processing
  • Account management

Work Preference

Offices Adminitrations

Timeline

Costumer Service Coordinator

Westgate Lahes Resorts
04.2016 - 03.2020

Retail Sales Associate Cashier

Stein Mart Inc.
04.2011 - 11.2016

Auto Repair Front Desk Asistant

Cheo Auto Repair
02.2009 - 06.2011

Front Desk Tour Coordinator

Sheraton Vistana Resort
02.2005 - 05.2009

Retail Costumer Services

Disney Magic Kingdom
07.2004 - 01.2006

High School Diploma -

Washington Irving High School

Valencia College

Similar Profiles

CREATE PROFILE
Aura De Jesus