AURA DOMINGUEZ
Belleville
Summary
Experienced project manager with expertise in overseeing all aspects of project and personnel management. Known for delivering results and maintaining a high-energy approach, possesses a natural ability to lead by example and inspire peak performance. Committed to fostering strong and effective team relationships, consistently strives to create an environment that promotes collaboration and success.
Overview
17
17
years of professional experience
Work History
Project Manager
Prime Healthcare Services
01.2018 - Current
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards
- Drafted reports summarizing progress made on projects for review by executive leadership team
- Coordinated resources across multiple departments and teams as needed for successful completion of projects
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones
- Managed multiple projects with competing deadlines simultaneously
- Created and implemented processes to ensure successful completion of projects
- Advised other departments on best practices related to managing large-scale projects
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages
- Implemented effective communication protocols between internal teams working on different aspects of a given project
- Provided guidance to team members regarding tasks assigned to them
- Developed and maintained project plans, timelines, and budgets
- Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
Patient Accounts Receivable Supervisor
Nthrive
03.2015 - 08.2018
- Directly handle the daily activities of Collections Team, Encourage and train the subordinates, appraise and evaluate Team member's performance and offering counseling
- Organize regular target statistics and also Team reports for Sr Management
- Supervise inquiry of credit risk in clients and providers and observe the collection of totals due to association and handle the daily activities of Collection teams, plan collection policies and processes and check its implementation
- Resolved customer complaints in a timely manner while ensuring customer satisfaction
- Participated in recruitment efforts by interviewing prospective candidates for open positions
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions
- Provided guidance and direction to subordinates regarding job duties and responsibilities
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary
Patient Accounts Receivable Senior Lead
Nthrive
07.2008 - 03.2015
- Conducted regular meetings with sales teams to discuss current customer accounts receivable status and collections efforts
- Coordinated with other departments such as Sales, Credit and Collections, Billing to resolve customer-related issues quickly
- Uphold strict quality and accuracy standards through daily process adjustments
- Analyzed customer payment patterns to identify potential collection issues and develop solutions
- Managed account reconciliations and resolved any discrepancies in a timely manner
- Performed credit analysis on new or existing customers prior to extending terms or setting credit limits
- Maintained complete documentation of all customer accounts including contact information, payment history, credit limit
- Reviewed monthly aging reports to ensure accurate balances were reported and followed up with customers as needed
- Developed strategies for improving cash flow through effective management of accounts receivable process
- Prepared weekly and monthly AR reports for management review highlighting key metrics such as days outstanding by customer segment
- Developed and maintained a system for tracking accounts receivable activities, ensuring accuracy of all records
- Identified areas of improvement in the overall accounts receivable process and implemented changes accordingly
- Provided assistance to customers regarding billing inquiries or disputes, resolving issues promptly and accurately
- Researched complex billing issues in order to provide accurate resolution within set timelines
Education
High School Diploma -
NBHS
North Bergen, NJ06.1989
Skills
- Project management
- Project Planning
- Project scheduling
- Systems implementation
- Relationship building
- Work flow planning
- Customer relations
- Project Management
- Workforce training
- Contract Management
- EPIC
- Staff management
Languages
Spanish
Native or Bilingual
Timeline
Project Manager
Prime Healthcare Services
01.2018 - Current
Patient Accounts Receivable Supervisor
Nthrive
03.2015 - 08.2018
Patient Accounts Receivable Senior Lead
Nthrive
07.2008 - 03.2015
High School Diploma -
NBHS
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