Aura Mason
Client Relationship Consultant
Lorain,OH
Summary
Banking professional highly successful at account and branch management. Extensive knowledge of banking products and services as well as business development and marketing. Personable leader with impressive customer service skills.
Overview
27
27
years of professional experience
Work History
Senior Client Relationship Consultant
U.S. Bank
Westlake, Ohio
11.2008 - 06.2022
- Connected with clients through consultative sales strategies to understand and address requirements.
- Trained new staff regarding company operations, policies and services. Certified teller trainer.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coaching and sharing knowledge with the team.
- Managing the overall operations of the branch, adhering to all operational, security, risk and regulatory related policies and procedures.
- NMLS registered.
- Collaborate with partners in Wealth, Mortgage and Business Banking to help customers with more complex financial needs.
- Member of the Community Development Program.
- Excellence in cash handling and balancing.
- Public Notary.
Customer Service Representative
First Federal Savings Of Lorain
Lorain, Ohio
05.1998 - 11.2008
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Opened new accounts.
- Excellence in cash handling.
Teller
Premier Bank And Trust
Elyria, Ohio
09.1995 - 05.1998
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Stocked supplies for customers and personal teller station.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Counted, verified and handled bank deposits.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
Education
Accounting And Business Management
Lorain County Community College
Elyria, OHSkills
Service recommendations
Cash handling expertise
Team Player
Friendly
Banking
Loans
Goals and performance
Business Development
Compliance, banking laws and regulations
Community Relations
Timeline
Senior Client Relationship Consultant
U.S. Bank
11.2008 - 06.2022
Customer Service Representative
First Federal Savings Of Lorain
05.1998 - 11.2008
Teller
Premier Bank And Trust
09.1995 - 05.1998
Accounting And Business Management
Lorain County Community College