Aura Membreno
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic. Multitasks and works well in fast-paced, high-volume environments. Flexible work and shift schedule with expertise operating basic hand and power tools. Excellent work performance in individual and team roles combined with superior attendance record.
Overview
4
4
years of professional experience
Work History
Worker
Chick-fil-A
06.2023 - Current
- Increased production efficiency by streamlining processes and implementing time-saving strategies.
- Reduced workplace accidents with thorough safety training and regular equipment maintenance.
- Improved team morale and productivity through effective communication and active listening skills.
- Enhanced customer satisfaction by addressing concerns promptly and providing exceptional service.
Sales
Banter By Piercing Pagoda
11.2019 - 11.2023
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Sales Associate
Garage Clothing Store
08.2019 - 11.2019
- Increased store sales by effectively upselling products and suggesting complementary items to customers.
- Maintained a visually appealing and organized sales floor, contributing to a positive shopping environment for customers.
- Contributed to store promotions by creating eye-catching displays that effectively showcased featured products.
- Trained new employees on company policies, procedures, product knowledge, and selling techniques, improving team performance overall.
- Participated in store meetings to discuss strategies for meeting sales goals and improving overall performance metrics.
Education
Associate of Arts - Nursing
Miami Dade College
Miami, FL06.2022
High School Diploma -
Miami Coral Park Senior High School
Miami, FL05.2019
Skills
- Customer Service
- Problem Solving
- Adaptability
- Teamwork and Collaboration
- Multitasking
- POS System Operation
- Listening Skills
- Customer Needs Assessment
- Relationship Building
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Worker
Chick-fil-A
06.2023 - Current
Sales
Banter By Piercing Pagoda
11.2019 - 11.2023
Sales Associate
Garage Clothing Store
08.2019 - 11.2019
Associate of Arts - Nursing
Miami Dade College
High School Diploma -
Miami Coral Park Senior High School