Aura Tezen
Calhoun,GA
Summary
Dynamic Patient Relation Lead at Claremedica with a proven track record in enhancing patient satisfaction through exceptional customer service and effective problem resolution. Skilled in maintaining HIPAA compliance and fostering teamwork, I adapt quickly to new challenges while ensuring a welcoming environment. Committed to continual improvement and building strong relationships.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
PATIENT RELATION LEAD
CLAREMEDICA
10.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
Medical Records Clerk
Caremax Medical Centers
08.2021 - Current
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
Front Desk Receptionist
LAS MERCEDES MEDICAL CENTER
12.2019 - 07.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
Customer Service Representative
INTER AMERICAN MEDICAL CENTER
02.2016 - 07.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
Education
Bachelor of Science - Health Services Administration
KEISER UNIVERSITY
Miami, FL06-2023
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Multitasking Abilities
- Computer skills
- Flexible and adaptable
- Critical thinking
- Organizational skills
- Active listening
- Problem resolution
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
PATIENT RELATION LEAD
CLAREMEDICA
10.2023 - Current
Medical Records Clerk
Caremax Medical Centers
08.2021 - Current
Front Desk Receptionist
LAS MERCEDES MEDICAL CENTER
12.2019 - 07.2021
Customer Service Representative
INTER AMERICAN MEDICAL CENTER
02.2016 - 07.2018
Bachelor of Science - Health Services Administration
KEISER UNIVERSITY
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