AURA MARYANA CASTILLO
Miami,FL
Summary
Highly organized and detail-oriented Administrative Specialist with over five years of experience supporting office operations through effective administrative and clerical procedures. Proficient in managing administrative systems, coordinating schedules, maintaining records, and streamlining workflows to enhance productivity. Skilled in utilizing computer applications and office technologies to support data entry, document preparation, and internal communications. Known for delivering reliable support in fast-paced environments, maintaining confidentiality, and ensuring compliance with organizational standards.
Overview
22
22
years of professional experience
Work History
Sales Representative
ADB Automotive
10.2025 - Current
- To represent, with ethics and integrity, the multinational lubricant brands with which I work.
- To advise clients on the products best suited for their fleet of trucks, heavy machinery, and passenger vehicles.
- My product line includes lubricants, coolants, filters, wiper blades, greases, and all other items related to automotive maintenance and preventive care.
Sales Representative
Rechtien International Truck
05.2025 - 09.2025
- Engaged with clients—both in person and over the phone—to understand their truck parts requirements and recommend appropriate products based on vehicle specifications and usage.
- Prepared quotes, enter orders into the system, and ensure timely and accurate delivery of truck parts while maintaining inventory awareness.
- Developed long-term relationships with fleet managers, mechanics, and trucking companies to encourage repeat business and customer loyalty.
- Coordinated with internal departments to ensure product availability, resolve delivery issues, and manage returns or warranty claims efficiently.
Special Projects Assistant / Office Clerk
Kelly Tractor
12.2022 - 05.2025
- Collaborated with the Service Department on the Caterpillar Service Excellence Program (Product Improvement Program)
- Used the company’s digital platforms to locate construction machines and submit product improvement requests to stores
- Coordinated with the Department of Agriculture and Service to request product improvements for Massey Ferguson and Fendt tractors (AGCO Corporation)
- Partnered with the Safety Department to manage user credential requests across company platforms for new hires in Parts, Service, and Product Support Department.
Account Executive
Rock & Dirt Construction Equipment Rental
03.2022 - 12.2022
- Visited jobsites to oversee machine use and strengthen client relationships
- Provided excellent customer service, addressing client concerns to build loyalty
- Managed multiple accounts while maintaining strong organization and task prioritization
- Boosted client satisfaction through effective and consistent communication
Sales Representative
AT Machinery
01.2021 - 02.2022
- Enhanced client satisfaction by resolving concerns promptly and professionally
- Identified sales opportunities through upselling and cross-selling
- Sold parts for heavy machinery, cement industry equipment, trucks, and concrete plants
Journalist - Foreign Press Correspondent
Cadena Cope
03.2004 - 12.2020
- Edited and produced stories for entertainment radio programs
- Developed story ideas and conducted interviews with industry professionals and celebrities
- Interviewed gastronomy, cinema, music, and literary figures from Spain and Latin America
- Madrid, Spain.
Education
Master Degree - COMUNICATION AND POLITICAL MANGEMENT
Universidad Complutense de Madrid
Madrid, SpainBachelor Degree - SOCIAL COMMUNICATION AND JOURNALISM
Universidad Catolica Andres Bello
Caracas, VenezuelaSkills
- Proficient in Microsoft Office Suite
- Proficient in Microsoft 365
- Well-organized
- Proactive
- Detail-oriented
- Teamwork
- Responsibility
- Strong written communication skills
- Strong verbal communication skills
- Problem-solving
- Critical thinking
- Research
- Analyzing sources
- Customer service
- Multi-tasking
- Time management
Timeline
Sales Representative
ADB Automotive
10.2025 - Current
Sales Representative
Rechtien International Truck
05.2025 - 09.2025
Special Projects Assistant / Office Clerk
Kelly Tractor
12.2022 - 05.2025
Account Executive
Rock & Dirt Construction Equipment Rental
03.2022 - 12.2022
Sales Representative
AT Machinery
01.2021 - 02.2022
Journalist - Foreign Press Correspondent
Cadena Cope
03.2004 - 12.2020
Bachelor Degree - SOCIAL COMMUNICATION AND JOURNALISM
Universidad Catolica Andres Bello
Master Degree - COMUNICATION AND POLITICAL MANGEMENT
Universidad Complutense de Madrid