Summary
Overview
Work History
Education
Skills
Timeline
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Aurandrick Mampuya

Administrator
Cincinnati,OH

Summary

Professional consultant with track record of providing valuable insights and strategic solutions to diverse clients. Adept at leveraging analytical skills and industry knowledge to drive impactful outcomes. Known for fostering team collaboration and adapting to dynamic environments, ensuring project success and client satisfaction.

Effective advisor communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes.

Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.

Overview

7
7
years of professional experience
1
1
Language

Work History

Client Relationship Consultant 2

Us Bank
Elsmere, KY
06.2025 - Current
  • Led cross-functional teams to analyze and improve operational processes, resulting in enhanced efficiency across various departments.
  • Developed and implemented comprehensive strategies for client engagement, utilizing CRM software to track interactions and optimize customer satisfaction.
  • Conducted in-depth market research to identify emerging trends, providing actionable insights that informed strategic decision-making for product offerings.
  • Facilitated workshops and training sessions for team members, focusing on best practices in compliance and risk management to ensure adherence to regulatory standards.

Retail Banker 2

Woodforest National Bank
Cincinnati, OH
03.2024 - 12.2024
  • Provided personalized financial services to clients, achieving a 20% increase in customer satisfaction ratings.
  • Managed account openings, loan applications, and financial transactions, maintaining a 99% accuracy rate.
  • Developed and maintained strong client relationships, contributing to a 10% increase in customer retention.
  • Ensured compliance with banking regulations and internal policies during all transactions and services.
  • Reason for leaving: Pursued better opportunities for career growth.

Team Leader

Xerox
Rochester, Washington
04.2022 - 02.2024
  • Led team in daily operations, ensuring adherence to safety protocols and quality standards.
  • Trained new staff on operational procedures and best practices, enhancing team efficiency.
  • Monitored workflow to maintain production schedules, identifying and addressing bottlenecks proactively.
  • Implemented process improvements that streamlined tasks, resulting in reduced downtime during shifts.
  • Coordinated inventory management activities, ensuring accurate stock levels and timely replenishment of supplies.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.

Assistant Manager

Ari's Cleaning Service
Rochester, NY
09.2020 - 02.2022
  • Supervised daily operations, ensuring staff adhered to cleaning protocols and quality standards to maintain client satisfaction.
  • Developed training materials and conducted onboarding sessions for new team members, fostering a culture of excellence in service delivery.
  • Coordinated scheduling of staff shifts to optimize workforce efficiency and meet client demands effectively.
  • Implemented inventory management practices for cleaning supplies, reducing costs and ensuring timely replenishment of essential materials.

Assistant Supervisor

Ari's Cleaning Service
Rochester, NY
08.2019 - 07.2020
  • Assisted in scheduling and coordinating staff shifts to ensure adequate coverage for cleaning contracts.
  • Trained new staff on cleaning protocols and safety procedures to maintain high service quality and compliance with industry standards.
  • Monitored inventory levels of cleaning supplies and equipment, facilitating timely reordering to prevent service interruptions.
  • Conducted regular quality control inspections of completed work to ensure adherence to company standards and client expectations.

Quality Control Specialist

Ari's Cleaning Service
Rochester, NY
08.2018 - 06.2019
  • Conducted thorough inspections of cleaning supplies and equipment to ensure compliance with quality standards and safety regulations.
  • Developed and implemented training programs for new staff on proper cleaning techniques and quality control measures, enhancing overall service delivery.
  • Monitored ongoing cleaning operations to identify areas for improvement, resulting in increased efficiency and client satisfaction.
  • Collaborated with team members to establish quality benchmarks, ensuring all services met or exceeded industry standards for cleanliness and safety.

Education

Bachelor of Business Administration - Business Administration

Keuka College
Keuka Park, NY
12.2021

Skills

Fluent in French

Integrity and honesty

Project management

Operations analysis

Time management

Team collaboration

Client relationships

MS office

Quality assurance

Decision-making

Team leadership & development

Strategic planning

Timeline

Client Relationship Consultant 2

Us Bank
06.2025 - Current

Retail Banker 2

Woodforest National Bank
03.2024 - 12.2024

Team Leader

Xerox
04.2022 - 02.2024

Assistant Manager

Ari's Cleaning Service
09.2020 - 02.2022

Assistant Supervisor

Ari's Cleaning Service
08.2019 - 07.2020

Quality Control Specialist

Ari's Cleaning Service
08.2018 - 06.2019

Bachelor of Business Administration - Business Administration

Keuka College

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