AURA T GARCIA
Washington,DC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
HR Division, Council Of DC
01.2020 - 09.2023
- Streamlined HR processes by implementing new software systems and automating manual tasks.
- Improved employee satisfaction with benefits administration by simplifying the enrollment process and providing informative resources.
- Supported recruitment efforts by coordinating job postings and scheduling interviews.
- Conducted in-person and zoom new hire and rehire orientations to verify completion of appropriate paperwork.
- Conducted in-person and zoom exit interviews to verify return of government property and paperwork signed.
- Efficiently managed personnel files, ensuring all documents were up-to-date and in compliance with legal requirements.
- Supported payroll processing by accurately tracking time and attendance records, reporting discrepancies to management as needed.
- Acted as a reliable point of contact for employees seeking information on Council policies, benefits, or general HR matters.
- Answered and redirected incoming phone calls for HR office.
- Created and completed personnel action forms for hires, terminations, title changes, promotions and resignations.
- Processed employee hiring and termination paperwork at direction of the HR Director.
- Delivered friendly assistance for all Council employees.
- Responded to employee inquiries regarding benefits and other HR topics.
- Assisted with creating employee handbooks and manuals.
- Helped employees register for benefits programs using online portals.
- Created job descriptions on Council website for vacant jobs.
- Assisted and processed employee Family and Medical Leave Application requests.
Administrative Assistant
Office Of The Secretary To Council Of DC
09.2011 - 12.2019
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported legislative manager through receiving legislative filings, logging, and preparing crucial documents for Council legislative meetings.
- Delivered excellent customer service through prompt responses to constituent inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in organizing Council events such as holiday parties or team-building activities, promoting a positive Council culture and boosting employee morale.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Assisted Councilmembers and their staff members with inquiries and tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
- Liaised between the Secretary, Legislative manager and Councilmember staff and maintained effective lines of communication.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Built and maintained excellent council office staff relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Drafted correspondence and other documents for the Secretary in the Council's voice.
HR Administrative Assistant
HR Division, Council Of DC
07.2010 - 09.2011
- Answered and redirected incoming phone calls for office.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Responded to employee inquiries regarding benefits and other HR topics.
- Assisted with creating employee handbooks and manuals.
- Helped employees register for benefits programs using online portals.
- Assisted with exit interviews with terminated and resigned employees.
- Acted as a reliable point of contact for employees seeking information on Council policies, benefits, or general HR matters.
- Supported payroll processing by accurately tracking time and attendance records, reporting discrepancies to management as needed.
- Efficiently managed personnel files, ensuring all documents were up-to-date and in compliance with legal requirements.
Education
High School Diploma -
Woodrow Wilson High School
Washington, DC06.1989
Skills
- Office Administration
- Appointment Scheduling
- Customer Service
- Patience with Constituents
- Spanish Fluency
- Event Planning
- Internal Communications
- Professional Communication
Timeline
Administrative Assistant
HR Division, Council Of DC
01.2020 - 09.2023
Administrative Assistant
Office Of The Secretary To Council Of DC
09.2011 - 12.2019
HR Administrative Assistant
HR Division, Council Of DC
07.2010 - 09.2011
High School Diploma -
Woodrow Wilson High School
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