AURA T GARCIA
Washington,DC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
HR Division, Council Of DC
Washington, DC
01.2020 - 09.2023
- Streamlined HR processes by implementing new software systems and automating manual tasks.
- Improved employee satisfaction with benefits administration by simplifying the enrollment process and providing informative resources.
- Supported recruitment efforts by coordinating job postings and scheduling interviews.
- Conducted in-person and zoom new hire and rehire orientations to verify completion of appropriate paperwork.
- Conducted in-person and zoom exit interviews to verify return of government property and paperwork signed.
- Efficiently managed personnel files, ensuring all documents were up-to-date and in compliance with legal requirements.
- Supported payroll processing by accurately tracking time and attendance records, reporting discrepancies to management as needed.
- Acted as a reliable point of contact for employees seeking information on Council policies, benefits, or general HR matters.
- Answered and redirected incoming phone calls for HR office.
- Created and completed personnel action forms for hires, terminations, title changes, promotions and resignations.
- Processed employee hiring and termination paperwork at direction of the HR Director.
- Delivered friendly assistance for all Council employees.
- Responded to employee inquiries regarding benefits and other HR topics.
- Assisted with creating employee handbooks and manuals.
- Helped employees register for benefits programs using online portals.
- Created job descriptions on Council website for vacant jobs.
- Assisted and processed employee Family and Medical Leave Application requests.
Administrative Assistant
Office Of The Secretary To Council Of DC
Washington, DC
09.2011 - 12.2019
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported legislative manager through receiving legislative filings, logging, and preparing crucial documents for Council legislative meetings.
- Delivered excellent customer service through prompt responses to constituent inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in organizing Council events such as holiday parties or team-building activities, promoting a positive Council culture and boosting employee morale.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Assisted Councilmembers and their staff members with inquiries and tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
- Liaised between the Secretary, Legislative manager and Councilmember staff and maintained effective lines of communication.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Built and maintained excellent council office staff relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Drafted correspondence and other documents for the Secretary in the Council's voice.
HR Administrative Assistant
HR Division, Council Of DC
Washington, DC
07.2010 - 09.2011
- Answered and redirected incoming phone calls for office.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Responded to employee inquiries regarding benefits and other HR topics.
- Assisted with creating employee handbooks and manuals.
- Helped employees register for benefits programs using online portals.
- Assisted with exit interviews with terminated and resigned employees.
- Acted as a reliable point of contact for employees seeking information on Council policies, benefits, or general HR matters.
- Supported payroll processing by accurately tracking time and attendance records, reporting discrepancies to management as needed.
- Efficiently managed personnel files, ensuring all documents were up-to-date and in compliance with legal requirements.
Education
High School Diploma -
Woodrow Wilson High School
Washington, DC06.1989
Skills
- Office Administration
- Appointment Scheduling
- Customer Service
- Patience with Constituents
- Spanish Fluency
- Event Planning
- Internal Communications
- Professional Communication
Timeline
Administrative Assistant
HR Division, Council Of DC
01.2020 - 09.2023
Administrative Assistant
Office Of The Secretary To Council Of DC
09.2011 - 12.2019
HR Administrative Assistant
HR Division, Council Of DC
07.2010 - 09.2011
High School Diploma -
Woodrow Wilson High School