Auraylia Coffie
Augusta,GA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Life Insurance Agent
Liberty National Life Insurance Company
05.2024 - Current
- Provided coverage option information to assist clients in protecting assets.
- Maintained high standards of customer service by building relationships with clients.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Boosted policy sales through proactive client outreach and effective marketing strategies.
- Built long-term relationships with clients by offering attentive service and ongoing support for their life insurance needs.
Customer Service Representative
TSI Services
01.2023 - 02.2024
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Machine Operator
Moms Meal
04.2021 - 04.2023
- Set up and adjusted equipment and properly configured machines for daily operation.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Placed orders for materials and equipment with vendors.
Assistant Manager
Burger King
08.2017 - 08.2020
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
High School Diploma -
Long County
Ludowici, GA05.2022
Skills
- Prospecting clients
- Team training and development
- Client retention
- Quality assurance requirements
- Lead development
- Call center customer service
Timeline
Life Insurance Agent
Liberty National Life Insurance Company
05.2024 - Current
Customer Service Representative
TSI Services
01.2023 - 02.2024
Machine Operator
Moms Meal
04.2021 - 04.2023
Assistant Manager
Burger King
08.2017 - 08.2020
High School Diploma -
Long County
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