Aurea Alexandra Acain

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Detail-oriented team player with a strong willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with a strong skill set eager to secure the program support coordinator role. Dedicated and hardworking customer service representative and former student journalist with a bachelor's degree in journalism and sports communication ready to help the team achieve company goals, and seeking to leverage skills such as communication, organization, editing, Microsoft Office, and collaboration for the role.

• Pinstripes River East - Hostess, 10/01/22, 05/01/23, Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience. Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness., Took and scheduled reservations by phone, answered customer questions, and informed them of accurate wait times. Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service., Advised customers about special offerings and menu items to help drive sales. Promoted business loyalty by fostering positive customer relationships.
• The DePaulia - Contributing Writer, 01/01/22, 03/01/22, Edited, proofread and fact-checked content for accuracy. Assisted the reporting team in pitching news stories. Researched, prepared, and scheduled multiple interviews on a wide variety of news subjects from entertainment to local news., Drafted news headlines for publishing to capture readers with clear and condensed writing. Developed relationships with sources and contacts to gain additional insight. Edited, proofread and fact-checked content for accuracy., Collaborated with editors and other staff members to refine story angles and content. Maintained a professional and positive relationship with an editor to ensure multiple stories are published in a consistent and timely manner.
• DePaul University - Sports Writer, 09/01/20, 11/01/20, Pitched and developed new columns, consistently increasing readership with proven sports and reporting expertise. Demonstrated strong communication and listening skills over multiple phone and Zoom calls in each interview and story assignment., Partook in many discussions with multiple sports reporters about best reporting and relationship building practices. Researched, prepared, and recorded multiple interviews for the creation of strong sports news stories while developing professional communication and relationship skills with an editor.
• DePaul University - Contributing Researcher and Presentation Creator, Chicago Bulls Fan Engagement Pitch, 09/01/20, 11/01/20, Worked as a member of an integrated project team in a highly collaborative work environment. Gathered and organized information for research and presentation purposes developing a corporate social responsibility pitch for Chicago Bulls fan engagement., Sustained communication, professional judgment, problem solving, and creativity through monitoring communication and engagement platforms such as text messaging and collaborative team Zoom meetings. Conferred with other team members to plan and thoroughly review the project, and provide technical assistance., Engaged audience members, by discussing different company partnerships with companies such as Grubhub and Virtual Venue, and answered questions the audience had about the corporate social responsibility pitch.