Patient Care Technician, advocate and collaborate with nurses to provide patients with quality care service and comply with HYPAA.
Managed a successful small team that contributed to increased sales and triggered product improvement.
Academic background in organizational leadership, transformational leadership, and health care management decision-making.
Well-versed in EPIC, Bilingual French and English, critical thinker and problem solver.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Kaiser Permanente
San Jose, CA
12.2022 - Current
Working in collaboration with registered nurses to provide patients with safe quality care
Providing Activities of daily living, ambulation, and monitoring vital signs
Repositioning, transferring, and transporting patients within the medical center
Communicating with patients to acknowledge their needs and satisfy them
Providing companionship as needed and answering call lights.
Site Lead, Curative Covid
Testing Site
Palo Alto, CA
04.2022 - 11.2022
Developed and maintained budget
Ordered and managed inventories such as COVID test kits and machines, office supplies
Managed schedules, trained new site leads, and Employees, and employee development
Coordinated repairs with the maintenance team till project completion
Google searched, analyzed, and selected to hire cost-effective and efficient vendors
Developed and implemented marketing strategies to attract customers and reduce costs
Ensured compliance with the company’s policy, regulations, and standards
Communicated company goals and ensured they were met
Collaborating with upper managers and other sites leads to providing quality service.
Distributor
Bakong - Retail
San Jose, CA
06.2019 - 06.2021
Turned an idea into business execution and formulated a business plan with business goals
Created a niche based on market research, defined pricing, and handled inventories
Negotiated distribution contracts with nail salons and mechanics, created social media pages to facilitate communication with customers and monitored budgets and financial performance
Researched market wholesalers to identify better offers to offer competitive prices, and increased customer loyalty.
Education
Doctor of Business Administration - Health Care Management
Walden University
2023
Master of Business Administration - undefined
American College
2012
Bachelor of Art - Travel and Tourism Management
American College
2010
Certification
Certified Nurse Assistant
South Bay School of Nursing | San Jose, CA | 2020
Certificate of Completion in Accounting
DeAnza College | Cupertino, CA | 2017
Certificate in Accounting
UCSC- Extension Santa Clara | Santa Clara, CA | 2015
SELECTED POST-GREDUATE COURSESWORK
Health Care Management Decision Making
Law & Ethics Health Cate Management
Organizational Leadership: Doctoral Theory and Practice
Quantitative Data Analysis Used SPSS
Business Strategy and Innovation for Competitive Advantage
Innovation Management
Affiliations
Member
Society of Actuaries | October 2023 to present.
Timeline
Patient Care Technician
Kaiser Permanente
12.2022 - Current
Site Lead, Curative Covid
Testing Site
04.2022 - 11.2022
Distributor
Bakong - Retail
06.2019 - 06.2021
Doctor of Business Administration - Health Care Management
Patient at Patient FinancialAdvisor, Kaiser Permanente Eligibility and FinancialServices, FinancialAdvisor, Kaiser PermanentePatient at Patient FinancialAdvisor, Kaiser Permanente Eligibility and FinancialServices, FinancialAdvisor, Kaiser Permanente
Special Needs Program Care Mgt RN Consultant at Kaiser Permanente - Southern California Permanente Medical GroupSpecial Needs Program Care Mgt RN Consultant at Kaiser Permanente - Southern California Permanente Medical Group
Program Manager III- Centers for Reproductive Health/IVF at Kaiser Permanente- The Permanente Medical GroupProgram Manager III- Centers for Reproductive Health/IVF at Kaiser Permanente- The Permanente Medical Group