Aureily Alago

My responsibility is to ensure the patients we are watching are safe. We receive an order sheet on the patient they want us to observe and we have to make sure that the patient’s information is accurate when we enter it in our data base, it is very important that we have the correct information on the patients we are watching and the medical devices they use if they have any. We watch patients who are high risks, elders with dementia, patients who have medical devices, etc. We also make phone calls out to the nurses to receive report on the patients and if any concerns arise during our watch.

• Delivered packages to customer doorsteps, business offices or work space such as warehouses.
• Expedited deliveries to meet customer deadlines and requirements.
• Loaded truck and properly secured items to prevent damage for deliveries.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Inspected and maintained delivery vehicles regularly to keep in safe working order.
• Minimized company liability and risks to loads by obeying traffic laws.

I worked for this company who was a third party call representatives for the health insurance Blue Cross Blue Shield. We would:

• receive in-bound calls
• Verify customers information
• Help them with claims, policies and procedures.
• Help with billing and payment and refund processing
• Help with any questions on medication, doses of medication, refills
• Advise them with information based on their needs
• Followed up with customers about resolved issues
• Investigated and resolved customer inquiries and complaints quickly