Aureily Alago
Nashua
Summary
Versatile and diligent professional with a background in healthcare and customer service, notably at ST JOSEPH'S HOSPITAL. Excelled in patient care, safeguarding privacy per HIPAA standards, and enhancing customer satisfaction through effective communication and problem-solving. Skilled in Microsoft Excel and adept at time management, I consistently ensure quality and efficiency in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Patient Care Assistant
ST JOSEPH'S HOSPITAL
Nashua
06.2023 - Current
- I am a continuous visual tele-sitter (patient care worker)
- My responsibility is to ensure the patients are safe
- We receive order sheets on the patient, we have to make sure that the patient's information is accurate when we enter it in our data base, it is very important that we have the correct information on the patients we are watching and the medical devices they use if they have any
- We also make phone calls out to the nurses to receive report on the patients and if any concerns arise
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Amazon Delivery Driver
Sooner Transportation LLC
Nashua
03.2023 - 06.2023
- Delivered goods in a timely matter while adhering to speed limits and other traffic regulations.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Notified customers of delays to decrease calls to support.
Call Representative
Callogix, Inc
Bedford
11.2022 - 04.2023
- Customer representative for Blue Cross Blue Shield health insurance
- Protected patients by observing strict HIPAA guidelines.
- Increased customer satisfaction by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Informed customers about billing procedures, processed payments, and provided payment options
- Discuss about their benefits, medications, and procedures customers needed
Cook/Server
EVEN Hotels
Manchester
09.2022 - 02.2023
- This was a part time, I was a cook at first then moved to a waitress
- Prepared variety of foods according to exact instructions and recipe specifications.
- Monitored supply inventory and rotated stock to maintain freshness and reduce waste.
- Verified that all dishes served met quality expectations.
- Checked that all orders were accurate before delivering to customers.
Sales Order Inspector/Machine Operator
Textiles Coated International
Manchester
01.2022 - 11.2022
- I started off as a machine operator in the clean room, but then I was moved up to a Sales Order Inspector
- My job was to inspect customers order and make sure the quality and quantity of the products were good
- I have to inspect the job from start to finish, take photos of the products and upload them into our database and make sure the Info gets to the customers and upper management
- We would write out emails and make phone calls out to them
Education
College Degree - Criminal Justice
Nashua Community College
Nashua, NH12-2025
Nashua High School North -
Skills
- Warehouse Experience
- Customer Service
- Assembly
- Food service
- Quality inspection
- Machining
- Manufacturing
- Worked in a clean room
- Laboratory Experience
- Computer skills
- Hospital Experience
- Organizational skills
- Bilingual
- Phone etiquette
- Time management
- HIPAA
- Insurance verification
- Computer literacy
- Microsoft Excel
- Microsoft Word
- Medical Terminology
Languages
Spanish, Expert
Personal Information
Work Permit: Authorized to work in the US for any employer
Additional Information - Bilingual
True
Timeline
Patient Care Assistant
ST JOSEPH'S HOSPITAL
06.2023 - Current
Amazon Delivery Driver
Sooner Transportation LLC
03.2023 - 06.2023
Call Representative
Callogix, Inc
11.2022 - 04.2023
Cook/Server
EVEN Hotels
09.2022 - 02.2023
Sales Order Inspector/Machine Operator
Textiles Coated International
01.2022 - 11.2022
College Degree - Criminal Justice
Nashua Community College