Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mirela Pepaj

HENDERSON

Summary

Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining service procedures at Cocolini. Demonstrates exceptional customer service and communication skills alongside expertise in POS systems. Achieved significant improvements in service delivery through effective team training and leadership. Adapts swiftly to new challenges, ensuring optimal productivity and integrity in fast-paced environments.

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Committed and hardworking [Job Title] with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.

Overview

10
10
years of professional experience

Work History

Lid Cashier

Illy Caffe
04.2023 - 08.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Supervisor

Cocolini
11.2019 - 09.2022
  • Increased customer satisfaction with streamlined service procedures.
  • Trained staff on best practices to enhance service delivery.
  • Conducted performance reviews to support employee development.
  • Coordinated cross-functional projects to achieve organizational goals.

SIGAL

Underwriting Assistant
03.2016 - 07.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Assistant

INSIG Insurance
10.2014 - 02.2016
  • Provided administrative support to executives for optimizing workflow and productivity.
  • Developed and maintained project timelines to ensure on-time completion of tasks.
  • Streamlined office procedures by organizing files and managing schedules.
  • Conducted research for projects to support informed decision-making.

Education

Bachelor of Science -

Europian University
Albania
06-2019

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Money handling
  • Written and verbal communication
  • Professionalism and courtesy
  • POS systems

Languages

Spanish
Elementary
Albanian
Native or Bilingual
English
Full Professional

Timeline

Lid Cashier

Illy Caffe
04.2023 - 08.2024

Supervisor

Cocolini
11.2019 - 09.2022

SIGAL

Underwriting Assistant
03.2016 - 07.2019

Assistant

INSIG Insurance
10.2014 - 02.2016

Bachelor of Science -

Europian University
Mirela Pepaj