Aurel Schei
Event Services Manager
Saint Johns,FL
Summary
Dynamic Event Services Manager with a proven track record at Hyatt Regency, specializing in orchestrating seamless events and enhancing customer satisfaction. Excelled in team leadership, supervising event staff, and loyalty cultivation, while adeptly managing budgets to maximize cost savings. Demonstrated expertise in catering coordination and operations oversight, consistently delivering memorable experiences and operational excellence.
Overview
18
18
years of professional experience
Work History
Event Services Manager
Hyatt Regency
08.2006 - Current
- Managed administrative logistics of events planning
- Coordinated florists, photographers, and musicians for events.
- Trained and supervised event staff to complete tasks on time.
- Developed detailed event reports, documenting all aspects of each event.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Developed creative themes for events and created related activities to engage attendees.
- Analyzed event costs to identify areas of improvement and cost savings.
- Monitored and controlled event expenditures to meet budgets.
- Coordinated transportation and parking arrangements for guests and vendors.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Customer Service Representative
CitiBank
09.2020 - 07.2021
- Responded to customer requests for products, services, and company information.
- Implemented and developed customer service training processes.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
Education
No Degree - Law
Simion Barnutiu Law School
Sibiu, Romania07-2005
Skills
- Brand awareness
- Loyalty cultivation
- Team leadership and supervision
- Records management
- Catering coordination
- Supply management
- Team mentorship
- Catering management
- Operations oversight
- Managing events start to finish
- Food service
- Event staff management
Languages
Spanish
Full Professional
Romanian
Native or Bilingual
Italian
Limited Working
French
Elementary
German
Elementary
Timeline
Customer Service Representative
CitiBank
09.2020 - 07.2021
Event Services Manager
Hyatt Regency
08.2006 - Current
No Degree - Law
Simion Barnutiu Law School
Similar Profiles
Michael CochranMichael Cochran
Area Director of Sales, Events & Marketing at Hyatt Regency La Jolla & Hyatt Regency Mission Bay Spa & MarinaArea Director of Sales, Events & Marketing at Hyatt Regency La Jolla & Hyatt Regency Mission Bay Spa & Marina
ANJUNEO MENDOZA CORNEJOANJUNEO MENDOZA CORNEJO
COMMIS 3 at HYATT REGENCY MANILA, CITY OF DREAMS (HYATT CAFÉ)COMMIS 3 at HYATT REGENCY MANILA, CITY OF DREAMS (HYATT CAFÉ)
Sebastian LedbetterSebastian Ledbetter
Concierge at Hyatt Regency Bellevue, Grand Hyatt SeattleConcierge at Hyatt Regency Bellevue, Grand Hyatt Seattle
KAREN ZAPATA-SOTOKAREN ZAPATA-SOTO
Area Assistant Human Resources Manager at Hyatt Regency Crystal City / Park Hyatt WashingtonArea Assistant Human Resources Manager at Hyatt Regency Crystal City / Park Hyatt Washington
Crystal CagleCrystal Cagle
REGIONAL ACCOUNT EXECUTIVE at GeoForgeREGIONAL ACCOUNT EXECUTIVE at GeoForge