Aurelia Costandoi
Dagenham, London,UK
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
9
9
years of professional experience
Work History
Restaurant Hostess
Dinner By Heston Blumenthal
01.2022 - 06.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Head Commis
Dinner by Heston Blumenthal
09.2019 - 11.2021
- Monitored and ensured meticulous adherence to department checklists resulting in perfect preparation and close-down of back of house and kitchen pass areas. Also maintained high mise en place standards.
- Contributed to a well-organized and efficient kitchen by maintaining clean workstations and following sanitation guidelines.
- Signed for deliveries, checked items into inventory and stocked goods into proper locations.
- Worked closely with front-of-house staff to facilitate excellent customer service.
Waitress
Halkin Hotel
12.2018 - 08.2019
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Room Service Attendant
Mondrian Hotel
03.2018 - 11.2018
- Delivered food, condiments, and silverware to guest rooms to fulfill guest orders.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Ensured timely delivery of all room service orders, prioritizing tasks to maximize guest satisfaction.
- Contributed to positive team dynamics by collaborating with colleagues across various departments for seamless service delivery.
Hotel Front Desk Agent
Olsi Hotel
09.2015 - 08.2017
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Participated in regular staff meetings to share feedback from guests and suggest improvements for overall hotel operations.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Ensured smooth communication between departments by relaying important information about guest preferences or special requests in a timely manner.
Education
No Degree - Product Photography
ProductONY School
London07.2022
No Degree - Interior Design
DCC School
Chisinau, Republic Of Moldova05.2018
Marketing and Logistics -
UCCM University
Chisinau, Republic of Moldova05.2017
Skills
- Customer Service
- Conflict Resolution
- Complex Problem-Solving
- Cash Handling
- Reservation handling
- POS system operations
- Dining room management
- Dining area maintenance
- Phone Etiquette
- Guest complaint resolution
Languages
Romanian
Native or Bilingual
Russian
Native or Bilingual
English
Professional Working
Timeline
Restaurant Hostess
Dinner By Heston Blumenthal
01.2022 - 06.2024
Head Commis
Dinner by Heston Blumenthal
09.2019 - 11.2021
Waitress
Halkin Hotel
12.2018 - 08.2019
Room Service Attendant
Mondrian Hotel
03.2018 - 11.2018
Hotel Front Desk Agent
Olsi Hotel
09.2015 - 08.2017
No Degree - Product Photography
ProductONY School
No Degree - Interior Design
DCC School
Marketing and Logistics -
UCCM University
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