Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Aurelia Costandoi

Dagenham, London,UK

Summary

Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.

Overview

9
9
years of professional experience

Work History

Restaurant Hostess

Dinner By Heston Blumenthal
01.2022 - 06.2024
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Head Commis

Dinner by Heston Blumenthal
09.2019 - 11.2021
  • Monitored and ensured meticulous adherence to department checklists resulting in perfect preparation and close-down of back of house and kitchen pass areas. Also maintained high mise en place standards.
  • Contributed to a well-organized and efficient kitchen by maintaining clean workstations and following sanitation guidelines.
  • Signed for deliveries, checked items into inventory and stocked goods into proper locations.
  • Worked closely with front-of-house staff to facilitate excellent customer service.

Waitress

Halkin Hotel
12.2018 - 08.2019
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Room Service Attendant

Mondrian Hotel
03.2018 - 11.2018
  • Delivered food, condiments, and silverware to guest rooms to fulfill guest orders.
  • Cleared dishes, trays and carts from rooms with discretion and professionalism.
  • Ensured timely delivery of all room service orders, prioritizing tasks to maximize guest satisfaction.
  • Contributed to positive team dynamics by collaborating with colleagues across various departments for seamless service delivery.

Hotel Front Desk Agent

Olsi Hotel
09.2015 - 08.2017
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Participated in regular staff meetings to share feedback from guests and suggest improvements for overall hotel operations.
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Ensured smooth communication between departments by relaying important information about guest preferences or special requests in a timely manner.

Education

No Degree - Product Photography

ProductONY School
London
07.2022

No Degree - Interior Design

DCC School
Chisinau, Republic Of Moldova
05.2018

Marketing and Logistics -

UCCM University
Chisinau, Republic of Moldova
05.2017

Skills

  • Customer Service
  • Conflict Resolution
  • Complex Problem-Solving
  • Cash Handling
  • Reservation handling
  • POS system operations
  • Dining room management
  • Dining area maintenance
  • Phone Etiquette
  • Guest complaint resolution

Languages

Romanian
Native or Bilingual
Russian
Native or Bilingual
English
Professional Working

Timeline

Restaurant Hostess

Dinner By Heston Blumenthal
01.2022 - 06.2024

Head Commis

Dinner by Heston Blumenthal
09.2019 - 11.2021

Waitress

Halkin Hotel
12.2018 - 08.2019

Room Service Attendant

Mondrian Hotel
03.2018 - 11.2018

Hotel Front Desk Agent

Olsi Hotel
09.2015 - 08.2017

No Degree - Product Photography

ProductONY School

No Degree - Interior Design

DCC School

Marketing and Logistics -

UCCM University

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Aurelia Costandoi