Summary
Overview
Work History
Education
Skills
Timeline
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Aurelia Fielder

Ruidoso,NM

Summary

Versatile and dynamic professional with a proven track record at Walgreens Pharmacy, excelling in customer service and financial management. Demonstrated leadership in mentoring staff and driving continuous improvement, achieving significant enhancements in service delivery. Skilled in MS Office and guest relations, adept at fostering professional relationships and optimizing operational efficiency. Proactive [Job Title] with strong background in financial analysis, budgeting and forecasting. Develops and implements financial plans and delivers strategic financial advice. Results-driven [Job Title] experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach.

Overview

23
23
years of professional experience

Work History

Laundry Manager

Mountain Laundry
08.2023 - 01.2024
  • Established performance metrics for staff evaluations, fostering continuous improvement in service delivery.
  • Mentored junior staff members in their career development by sharing industry expertise and offering guidance on professional growth opportunities.
  • Managed inventory and supplies, ensuring adequate stock levels for uninterrupted operations.

Shift Manager/Key Holder

Walgreens
07.2014 - 07.2023
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
  • Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
  • Led team meetings to address concerns, share updates, and promote collaboration among staff members.
  • Collaborated with upper management on marketing initiatives to drive increased foot traffic and sales revenue.
  • Scheduled employee shifts, balancing workload fairly while accommodating individual preferences and availability when possible.
  • Analyzed sales data to identify trends or areas requiring improvement to meet established targets consistently.
  • Developed professional relationships to improve retention of key customers.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Coordinated promotional events within the store location resulting in higher brand visibility.

Office Manager

Tiara Del Sol
03.2013 - 01.2014
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.

Shift Manager/Key Holder

SUBWAYRestaurants
01.2012 - 09.2013
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.

Interior Designer/House Painter

Self Employed
01.2008 - 08.2010
  • Selected and sourced materials, furniture, and accessories for aesthetically pleasing spaces.
  • Managed budgets and timelines effectively to deliver projects on schedule and within budget constraints.
  • Collaborated with architects and contractors to ensure seamless integration of design elements.
  • Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
  • Specified appropriate products and materials to meet project objectives and design scheme.
  • Conducted site visits and meetings with clients to gather necessary information for successful project execution.
  • Balanced aesthetics with functionality by choosing appropriate materials, finishes, and furnishings that met client needs.

Construction/Interior Designer/Painter's Helper

Dan D Construction
01.2001 - 02.2006
  • Selected and sourced materials, furniture, and accessories for aesthetically pleasing spaces.
  • Managed budgets and timelines effectively to deliver projects on schedule and within budget constraints.
  • Collaborated with architects and contractors to ensure seamless integration of design elements.
  • Illustrated visual concepts during client presentations through detailed plans and sketches.
  • Provided exceptional customer service throughout the entire design process, ensuring timely communication with clients at all stages.

Education

GED -

ENMU Ruidoso
Ruidoso, NM

Skills

  • Customer Service
  • Guest Relations
  • Scheduling Coordination
  • MS Office
  • Computer Skills
  • Financial Management
  • Effective Leadership
  • Data Entry
  • Payroll Processing
  • Bookkeeping
  • Account Reconciliation
  • Credit and collections

Timeline

Laundry Manager

Mountain Laundry
08.2023 - 01.2024

Shift Manager/Key Holder

Walgreens
07.2014 - 07.2023

Office Manager

Tiara Del Sol
03.2013 - 01.2014

Shift Manager/Key Holder

SUBWAYRestaurants
01.2012 - 09.2013

Interior Designer/House Painter

Self Employed
01.2008 - 08.2010

Construction/Interior Designer/Painter's Helper

Dan D Construction
01.2001 - 02.2006

GED -

ENMU Ruidoso

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Aurelia Fielder