Aurelia Henderson
Atlanta
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
37
37
years of professional experience
Work History
Substitute Teacher, K-Eighth Grade
Educators Now
08.2021 - 05.2022
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Administrative Assistant
Centers For Disease Control, CDC
10.2010 - 04.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
Educational Tutor
Hands On Atlanta/Americorps
08.2008 - 05.2009
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
Alternate School Educator
Atlanta Board Of Education
08.2004 - 05.2007
- Built relationships and communicated with parents to provide best learning environment for children.
- Monitored student progress and adjusted instruction to meet individual needs.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Utilized innovative teaching strategies to effectively engage students in learning.
Customer Service Agent
Delta Airlines, INC
05.1985 - 08.2001
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Education
Bachelor of Arts - Political Science
Clark College (Clark-Atlanta University)
Atlanta, GA05.1985
Skills
- Multi-Subject Instruction
- Student Needs Assessment
- Materials Sourcing
- Classroom Management
- Differentiated Instruction
Additional Information
I am a dedicated and loyal employee as well as person. As can be ascertained from my resume, I am a strong people person who enjoys helping others reach their full potential.
Timeline
Substitute Teacher, K-Eighth Grade
Educators Now
08.2021 - 05.2022
Administrative Assistant
Centers For Disease Control, CDC
10.2010 - 04.2021
Educational Tutor
Hands On Atlanta/Americorps
08.2008 - 05.2009
Alternate School Educator
Atlanta Board Of Education
08.2004 - 05.2007
Customer Service Agent
Delta Airlines, INC
05.1985 - 08.2001
Bachelor of Arts - Political Science
Clark College (Clark-Atlanta University)