Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Aurelia Henderson

Atlanta

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

37
37
years of professional experience

Work History

Substitute Teacher, K-Eighth Grade

Educators Now
08.2021 - 05.2022
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.


Administrative Assistant

Centers For Disease Control, CDC
10.2010 - 04.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.


Educational Tutor

Hands On Atlanta/Americorps
08.2008 - 05.2009
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Provided homework assistance using specific curriculum and materials.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Supported students with helpful study habits and exam strategies.
  • Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.

Alternate School Educator

Atlanta Board Of Education
08.2004 - 05.2007
  • Built relationships and communicated with parents to provide best learning environment for children.
  • Monitored student progress and adjusted instruction to meet individual needs.
  • Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
  • Utilized innovative teaching strategies to effectively engage students in learning.

Customer Service Agent

Delta Airlines, INC
05.1985 - 08.2001
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.

Education

Bachelor of Arts - Political Science

Clark College (Clark-Atlanta University)
Atlanta, GA
05.1985

Skills

  • Multi-Subject Instruction
  • Student Needs Assessment
  • Materials Sourcing
  • Classroom Management
  • Differentiated Instruction

Additional Information

I am a dedicated and loyal employee as well as person. As can be ascertained from my resume, I am a strong people person who enjoys helping others reach their full potential.

Timeline

Substitute Teacher, K-Eighth Grade

Educators Now
08.2021 - 05.2022

Administrative Assistant

Centers For Disease Control, CDC
10.2010 - 04.2021

Educational Tutor

Hands On Atlanta/Americorps
08.2008 - 05.2009

Alternate School Educator

Atlanta Board Of Education
08.2004 - 05.2007

Customer Service Agent

Delta Airlines, INC
05.1985 - 08.2001

Bachelor of Arts - Political Science

Clark College (Clark-Atlanta University)
Aurelia Henderson