Aurelia Ilic
Vista,California
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
19
19
years of professional experience
Work History
Private Caregiver
Lydia Pluhar
04.2004 - 08.2018
- Supported client with mental support and physical activities to accomplish quality of life and sustain needs, read books, and understanding dementia communication
- Responsible for daily grooming, dry diapers, meal preparation, story telling, and understanding communication skills with a man suffering from dementia
- Changed colonoscopy bags, bandages, and binders to maintain proper healing and sanitary measures
- Assisted patient with medication compliance/ maintenance
Cashier/ Floor Organizer/Detailer
Burlington Coat Factory Department Store
11.2018 - Current
- Assisted customers in need to promote pleasant shopping experiences and encourage return business
- Resolved customer complaints quickly to maintain customer satisfaction
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized to promote and maintain visually appealing environments
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers
Education
Associate Degree In Nursing - Surgery Nurse
Mira Costa College
Oceanside, CAMedical Assistant Diploma - Medical Assisting
Kaplan College
Vista, CA05.2010
General Education, Sciences, Interior Design -
Palomar College
San Marcos, CA2008
Skills
- Communications Strategies
- Retail Store Operations
- Safety and Cleanliness Standards
- Stocking and Receiving
- Positive Customer Engagement
- Managing Cash Register
- Teamwork and Collaboration
- Store Policies and Procedure
- Refund Handling
- Conflict Resolution
- Purchase Assistance
- Retail Merchandising
- Facility Safety
- Active Listening
- Judgment and Decision-Making
- Return and Exchange Processing
- Restocking
- Cooperative Attitude
- Customer Service Excellence
- Merchandise Restocking
- Customer Relations
- Cash Register Systems
- Credit and Cash Transactions
- Time Management Skills
Timeline
Cashier/ Floor Organizer/Detailer
Burlington Coat Factory Department Store
11.2018 - Current
Private Caregiver
Lydia Pluhar
04.2004 - 08.2018
Associate Degree In Nursing - Surgery Nurse
Mira Costa College
Medical Assistant Diploma - Medical Assisting
Kaplan College
General Education, Sciences, Interior Design -
Palomar College
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