Aurelia Liles
Alfred Station,NY
Summary
Seasoned retail sales associate with strong background in customer service and sales. Skilled at meeting customer needs and building positive relationships with them resulting in repeat business and increased loyalty. Past roles have resulted in significant improvements in store performance through proactive initiatives.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Unimart
Alfred Station, NY
01.2023 - Current
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Answered questions about current promotions and resolved issues according to store policies.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Assisted in training new employees on proper use of equipment and safety protocols.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Greeted and assisted customers with product selection, offering personalized shopping advice.
- Offered suggestions for additional items that may be of interest to customers.
- Adhered to loss prevention policies, identifying and reporting potential security issues.
- Processed and organized shipments, restocking merchandise on the sales floor promptly.
- Handled customer feedback, implementing suggestions to improve the shopping experience.
- Promoted special offers and discounts to encourage additional purchases.
- Cross-sold products and services to increase average transaction value.
- Initiated friendly conversation with customers to determine level of assistance required.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Maintained knowledge of sales and promotions, return policies and security practices.
Sales Floor Associate
Michaels Arts and Crafts
McDonough, Georgia
05.2022 - 08.2022
- Provided exemplary customer service at all times by being attentive, courteous, and helpful in responding to customer inquiries or requests.
- Contributed ideas in team meetings to improve store layout and customer service approaches.
- Answered customer inquiries regarding product features, pricing, and availability.
- Increased purchase totals by recommending additional items based on stated customer preferences and budget targets.
- Recommended, selected and located merchandise based on customer desires.
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
Education
Bachelor of Arts - Fine Arts
Alfred University
Alfred, NY05-2023
Skills
- Teamwork
- Complaint resolution
- Professional telephone demeanor
- Customer service
- Critical thinking
- Conflict mediation
- Service upselling
- Appointment scheduling
- Building rapport
- Punctuality and reliability
- Hospitality and accommodation
- Quality assurance controls
- Technical support
- Coordination
- High-energy attitude
- Multitasking and organization
- Task prioritization
- Problem resolution
- Empathy and patience
Timeline
Retail Sales Associate
Unimart
01.2023 - Current
Sales Floor Associate
Michaels Arts and Crafts
05.2022 - 08.2022
Bachelor of Arts - Fine Arts
Alfred University