Aurelia Schmoker
Denver,CO
Summary
Dedicated hospitality professional with a history of exceeding guest expectation as well as meeting company goals. Strong guest focus and encouraging colleague with talents for team building, leading with service and aptitude for genuine care/hospitality, and relationship-building skills.
Overview
5
5
years of professional experience
Work History
Operations Manager
Hyatt Centric Denver Downtown
12.2022 - Current
- Creating Standard Operating Procedures to ensure expectations were set to be met
- Established positive communication among associates and organization leadership, reducing miscommunications, and missed deadlines.
- Managed based on an operational need. Oversight of multiple departments
- Increased guest engagement with activations throughout hotel - I.E. holidays, sports events, concerts, etc.
- Acted as property general cashier and accounting resource
Front Desk Manager
Denver Marriott Westminster
02.2022 - 12.2022
- Oversaw front desk operations with eye for hotel reputation, team productivity, and operational efficiency.
- Used company pledge and Gallup to engage with team and for accountability.
- Improved market for guest convenience. Added essentials, snack/beverage variety
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. Lead team with "to not through" expectation
- General cashier over Front Desk. Oversight of all cash/credit card transactions and managed discrepancies
- Completed Train the Trainer for Front Desk
- Completed Flight School - Louisville, KY Fall 2022
Public Area/Host
Denver Marriott West
06.2019 - 02.2022
- Started as public attendant, quickly moved to Front Desk as agent later to become auditor
- Answered guest phone calls promptly and appropriately handled needs.
- Closed daily accounts and submitted statements to leadership for ongoing financial reporting
- Generated and printed daily financial reports to track hotel performance, oversaw night auditing of daily room occupancy and hotel revenue.
Education
High School Diploma -
Conifer High School
Conifer, CO05.2020
Skills
- Guest and Associate Engagement/AYS
- Workflow Planning and execution
- Operation Oversight and goal attainment
- Microsoft Software
- System Implementation/SOP build
- Marsha, Reserve, OPERA/Colleague Advantage
- Salesforce GXP, Medallia, HotSOS, Ibuyefficient, Quore
Accomplishments
- Promoted to Front Desk Manager after 5 months with the company White Lodging.
- Supervised team of 10 staff members.
- Team led top 5% Elite Appreciation, top 20% Customer service - April 2022
- Reduced company expenses by creating effective operation procedure for invoices, resulting in minimal late fees from several vendors.
References
Otis White
(312) 246-1813
Ebrahim Ansari
(801) 641-1647
Kenzie Talbot
(303) 564-7185
Timeline
Operations Manager
Hyatt Centric Denver Downtown
12.2022 - Current
Front Desk Manager
Denver Marriott Westminster
02.2022 - 12.2022
Public Area/Host
Denver Marriott West
06.2019 - 02.2022
High School Diploma -
Conifer High School
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