Aureliano Carpio Jr
College Station,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
9
9
years of professional experience
Work History
Salesman
Buddy's Appliance
09.2021 - Current
- Sale appliances and assist customers with their needs, while providing good customer service.
- Build and maintain customer relationships and communicate with customers via phone, in person and email.
- Handle and post payments through POS system
- Maintain 30% profit margin set by company, while meeting customers needs.
- Collaborated with cross-functional teams to identify and address customer needs.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Customer Service Agent
Connexion Point
10.2020 - 11.2020
- Provided assistance to clients, by guiding them to right department or answering questions and concerns and answered phone calls and assisted customers with changes and created appointments and ensured customers profile was accurate.
- Addressed customer account discrepancies and concerns.
- Facilitated communications through management of inbound and outbound customer calls.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
Front of House Staff
Wings N More
11.2019 - 07.2020
- Took orders and served food as well as kept clean, organized, safe, friendly dining environment, doing what it takes to ensure customers had amazing dine-in experience.
- Established welcoming atmosphere by greeting each guest warmly.
- Helped guests at tables when in need of assistance.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Disinfected frequently touched between guests to minimize infection risks.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Greeted customers and answered inquiries regarding menu items and specials.
- Utilized POS system to receive and process food and beverage orders.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Trainer/Cook
Applebee's
05.2018 - 04.2019
- Prepared and cooked food to company standards while getting it out in timely manner, while keeping clean, safe and friendly environment.
- Trained cooks up to company standards to help build team oriented kitchen to execute task and accomplish goals.
- Trained cooks to maintain clean, organized and sanitary workstations.
- Supported management strategies to build cooperative and skilled kitchen team.
- Learned how to prepare menu items according to precise recipes, cooking procedures and methodologies.
- Enforced cooking, plating and garnishing rules across shifts and staff members.
Shift Manager
McDonald's
09.2014 - 04.2016
- Maintained clean, friendly, enthusiastic environment for employees and customers.
- Observed team, performing essential job duties, to give feedback and encouragement, Coach/Counsel
- Review products to ensure shipment was correct, (Inventory).
- Counted registers down at end of shift and made a deposit.
- Provide great customer service and help team (Hands On) when needed.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Education
GED -
Bryan Adult Learning Center
Bryan, TX05.2022
Skills
- Customer Service
- Training
- Management Experience
- Restaurant Experience
- Service
- Kitchen Experience
- Restaurant Management
- Customer Understanding
- Credit and Debt Card Processing
- Food Quality Standards
- Leadership Communications
- Effective Project Management
- Active Learning
- Quote Information
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Salesman
Buddy's Appliance
09.2021 - Current
Customer Service Agent
Connexion Point
10.2020 - 11.2020
Front of House Staff
Wings N More
11.2019 - 07.2020
Trainer/Cook
Applebee's
05.2018 - 04.2019
Shift Manager
McDonald's
09.2014 - 04.2016
GED -
Bryan Adult Learning Center